Epic Broadband Implements White Pajamas Customer Service Automation Solution; Epic Broadbands President & CEO Delivers Keynote Address at eCRM 2.0

Epic Broadband Implements White Pajamas hosted Customer Service Automation Solution with integrated phone, email and Web contact channels; Epic Broadbands President & CEO Delivers Keynote Address at eCRM 2.0

Epic Broadband Implements White Pajamas Customer Service Automation Solution;
Epic Broadbands President & CEO Delivers Keynote Address at eCRM 2.0

HAYWARD, California -- September 18, 2002 -- Epic Broadband, a fast-growing provider of installation and customer service to major broadband service providers, announces the deployment of White Pajamas customer service automation solution company-wide.

We needed a total customer service solution that could be up and running quickly and could support remote agents in geographically dispersed locations. We went live with White Pajama in just 7 days from when we began the implementation, and we can add agents any time, anywhere, with just a few hours notice," said Spencer Parikh, President and Chief Executive Officer of Epic Broadband. With White Pajama, were free to spend our time taking care of our customers and managing Epic Broadbands rapid growth, NOT worrying about technology issues."

Our solution was developed with companies like Epic Broadband in mind," said Mike Burkland, President and Chief Executive Officer of White Pajama. We enable companies to take care of their customers everywhere the customers want to be -- whether its on the phone, by email or the Web, with no upfront costs or lengthy implementation times."

Epic Broadband uses White Pajamas hosted solution to unite their remote field technicians with key resources at headquarters, regional offices and even client sites into one virtual customer care center. Hear more about how Epic Broadband leverages White Pajama to support its aggressive growth plans in a one-hour webinar at eCRM 2.0 on September 25th, titled Integrated Customer Service with a Distributed Workforce.

Upcoming Event
On September 25th, Spencer Parikh, President and Chief Executive Officer of Epic Broadband will discuss his White Pajama implementation in a one-hour webinar titled, Integrated Customer Service with a Distributed Workforce, part of the eCRM 2.0 web conference hosted by ShoutStream. For more information, go to www.whitepajama.com/us/events/events.html.

About White Pajama:
White Pajama is a leading provider of customer service automation solutions for companies serious about every customer communication. Fully integrated across all customer contact channels, White Pajama helps companies provide great service everywhere their customers want them to be, whether its over the phone, by email or on the Web. Delivered as a hosted service, White Pajama is fast, flexible and can have you up and running in a matter of days with a pay-as-you-grow, best-of-class customer service solution.

White Pajama earned the 2002 Product of the Year award from Call Center Magazine, and has received awards from all major contact center publications and trade shows since it was introduced in 2001, including three Best of Show awards, two Editors Choice awards and high marks from product reviewers.