The University Of Sussex Boosts Telecommunications Support For World-Class Research And Teaching Centre

The University of Sussex has upgraded and expanded its telecommunications system to support important developments in its world-class research and training facilities.

Four major new building programmes have been launched over the past two years, requiring significant advances in the university's telecommunications infrastructure.

These new buildings include the high profile Genome Damage & Stability Centre, which is undertaking leading-edge research into the links between genome damage, genetic diseases and cancer. They also include the Freeman Centre, which will be the largest research centre in the world devoted to science innovation and technology policy issues. In addition, work is advancing on the construction of a state-of-the-art undergraduate Medical School Teaching Building and an extension to the Innovation Centre, which is undertaking the first concentrated long-term research programme on innovation in complex products systems.

The work of researchers and staff in these new buildings is expected to place significantly greater demands on the capacity and resilience of the present telecommunications infrastructure and led the university this summer to upgrade its Siemens Realitis DX system to a dual processor with a further shelf populating the entire switch with new software. As a result, the system will now support nearly 500 extra extensions, bringing the total number to 3,900.

Bob Stephenson, the university's Telecommunications Manager, said "To meet the challenges presented by these new buildings and their users, we decided to adopt an evolutionary rather than a revolutionary approach, building on existing facilities rather than starting afresh, and we were very conscious to future-proof our investment.

"We have relied on an iSDX and a Realitis DX for a number of years now and we have been very happy with the way that they have met our needs and with the support service that has been provided by Siemens. We therefore decided to upgrade and expand the existing system.
   
"Looking ahead and seeking to protect our investment, the software enables us to adopt new technologies - such as VOIP and ACD queuing - as and when we are ready to bring them on stream. One of the things that we have valued in the Siemens relationship has been the level of technical advice that they have been able and willing to provide us in developing our strategies."

Siemens Account Manager Malcolm Rowley added: "The work done for the University of Sussex has extended the life of its existing equipment and put them in an excellent position for adopting new technologies in the future. It is important for organisations to realise that they don't necessarily have to change their system,

"Siemens believes that it is often in a company's best interests to evolve existing kit alongside growth and our equipment is designed for this."

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