Kingston incontact on line for top award - for second year running

Outsourced contact centre specialist Kingston incontact has once again beaten off stiff competition to reach the finals of the highly prestigious National Customer Service Awards

Fast-growing Hull-based outsourced contact centre specialist Kingston incontact - part of Kingston Communications (HULL) PLC -- has once again beaten off stiff competition from call centres nationwide to reach the finals of the highly prestigious National Customer Service Awards.

The successful company is in the running for this years much sought after Contact Centre of the Year accolade after judges praised its work for the Department for Work and Pensions.

Last year, Kingston incontacts employee Depika Lakhaney was named Front Line Customer Service Advisor of the Year" at the prestigious awards ceremony, held in London.

This time weve been nominated for a specific project we have been carrying out for the Department for Work and Pensions," says David Bishop, managing director of Kingston incontact, which was recently named the fastest growing telemarketing bureau in the country.

The project represents one of the most innovative collaborations in government outsourcing and has been highly successful."

According to the award organisers, each of the four finalists will need to demonstrate 'high standards of customer care and support, delivering first class results to the organisation in keeping with their aims through stable and well motivated staff.

The finals of the awards will be held in London at the Grosvenor House Hotel on Park Lane on 18 November 2002. ENDS

Notes to editors

About Kingston incontact

Kingston incontact specialises in the delivery of complete outsourced call centre services. From customer services and technical helpdesks to the new Call Centre Hotel, Kingston incontact helps to strengthen its clients' business by delivering solutions as a seamless extension of their own operation. Kingston incontact Limited is a subsidiary of Kingston Communications (HULL) PLC.

The Kingston Group

Kingston Communications is an established UK communications company with a strategic focus on three key areas of activity.

The Group's business-to-business solutions division encompasses a broad portfolio of voice, data, internet, mobile and managed services. This national division is complemented by twenty five metropolitan fibre networks and a long distance broadband network, which was lit in May 2001. Kingston's new media activities include the DSL-based interactive television service KIT and international satellite-centric broadband solutions arm, Kingston inmedia. The Group has also expanded its East Yorkshire network operation where it has served business and residential customers since 1904.

For further information, please contact:

Nicola Plant, Kingston incontact
T: 01482 607071
F: 01482 607007
E: nicola.plant@kcom.com

Tracey Williams, PR Consultant
T: 01225 723237
E: twpr@compuserve.com