Robinson & Associates Joins Casino Management Association, Strengthens Commitment to Industry Professionalism

Robinson & Associates, Inc., a Phoenix-based guest service consulting firm for the gaming industry, has joined the Casino Management Association and assumed an active role on the organization's national board of directors.

Robinson & Associates Joins Casino Management Association,
Strengthens Commitment to Industry Professionalism

For Immediate Release
Nov. 5, 2002
Contact: Tom Ellis
Ellis Communications, L.L.C.
Phone (623) 780-4558

PHOENIX, Ariz. - Robinson & Associates, Inc., a Phoenix-based guest service consulting firm for the gaming industry, has further strengthened its commitment to professionalism in gaming by joining the Casino Management Association and assuming an active role on the organization's national board of directors.

Robinson & Associates was recently accepted as a CMA member and Melissa Barker, the company's operations director, was elected to the CMA board.

"We share a common mission with CMA," said Martin R. Baird, president of Robinson & Associates. "We are both dedicated to improving the professionalism of the gaming industry through education and training. Our company believes we can make a difference not only through the training we offer but also by being part of the leadership at CMA."

Professionalism bolsters the entire industry, Barker said.

"When the standards of professionalism are raised at the nation's casinos, everyone benefits, including the property, the employees and the guests," Barker noted.
"CMA works diligently on behalf of the industry, and we're delighted to share our time
and expertise with this highly respected organization."

Owned by Lydia and Martin Baird, Robinson & Associates has provided guest
service consulting for the gaming industry for more than seven years. The company also is an associate member of the National Indian Gaming Association.

Robinson and Associates offers specialty guest service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The Bairds have a Web site, www.casinocustomerservice.com, that's devoted to helping casinos improve their guest service so they can compete and increase revenues. Robinson & Associates may be reached by contacting Lydia at 480-991-6421 or at lbaird@casinocustomerservice.com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
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