FrontWorks Signs Deal With IBM To Support Early Cloud And Corepoint CRM Customers

FrontWorks, a UK start-up specialising in consultancy and software for computer telephony integration (CTI) and CRM implementations, has just signed a seven figure contract with IBM to support customers who have purchased call centre automation solutions from Early Cloud & Company (ECC), acquired by IBM in 1996 and Corepoint which was created by IBM in 1998.

4th November 2002 - FrontWorks, a UK start-up specialising in consultancy and software for computer telephony integration (CTI) and CRM implementations, has just signed a seven figure contract with IBM to support customers who have purchased call centre automation solutions from Early Cloud & Company (ECC), acquired by IBM in 1996 and Corepoint which was created by IBM in 1998. FrontWorks will augment IBM's existing commercial and technical teams in supporting call centre installations on a world-wide basis.

Under the terms of the agreement, IBM continues to be responsible to the customers for support and the customers using ECC in the finance, retail and utilities sectors will receive ongoing support services from FrontWorks through standard IBM support channels. In addition, FrontWorks will provide expert advice and consultancy on issues relating to systems migration. Since its inception in July of last year, FrontWorks has already established a long list of blue-chip clients including: Halifax Bank of Scotland, Royal Bank of Scotland, Bank of America, ABN AMRO Bank, StatOil, Banco de Popular, National Bank of Canada, Blue Cross Blue Shield and Liberty Life.

Mansel Jones, call centre practice director for FrontWorks commented: "IBM has chosen to partner with FrontWorks to ensure that customers get continued expert support and guidance they need. Early Cloud has provided very good service to its customers over the last fifteen years, but now it's time to re-adjust the focus to meet current market pressures. FrontWorks has proven, extensive knowledge and experience that will help our customers step-up to the challenges of the latest technologies and business requirements."

Keiron Casey WorldWide Evangelist for Business Integration for IBM added: "IBM has worked with ECC/Corepoint customers and IBM specialists for the last two years to determine and deliver effective support to the customer base. We have appointed FrontWorks due to their specialist knowledge and sector specific experience.

IBM has secured strong relationships and interoperability with a number of key players in the CRM arena and FrontWorks is ideally placed to support those clients who wish to migrate to these solutions."

Casey added: "IBM customers should be assured that they will continue to receive the highest levels of support from proven professionals in the CRM and CTI arena, many of whom have worked within the Early Cloud and Corepoint business units."

In September of last year, FrontWorks released the first PC-based PBX and contact centre to offer VoiceXML support. This is part of FrontWorks' strategy as an IBM partner in the Voice and Speech recognition market.

-Ends-

About FrontWorks UK:
FrontWorks UK was established in July 2001 as an IT software and services organisation focusing on the telecommunications and call centre industries. The company provides three distinct offerings: Call Centre Consulting (primarily IBM products); Telecoms and Call Centre Software (PBXs, MultiMedia Routing, IVR, CTI, SMS & Email Messaging); and IVR and Voice Hosting (VoiceXML and Voice Recognition).

Further information can be found at www.frontworks.com.

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