VeCommerce enters into agreement with UK's Blue Square

VeCommerce Ltd has announced it has entered into a Heads of Agreement to supply UK-based Blue Square with its award-winning voice enabled conversational wagering solution VeBet.

VeCommerce Limited (PRWEB) November 7, 2002 -commerce solutions, has announced it has entered into a Heads of Agreement (HoA) to supply UK-based Blue Square with its award winning voice enabled conversational wagering solution, VeBet®.

Using the latest in speech recognition and communications technology, VeBet allows callers to talk directly to Blue Squares computer systems, placing their wagers on a range of events including racing, sport and financial markets, without the need to queue for an operator to answer their call.

VeCommerce Managing Director Paul Magee said, We have developed a proven solution that deals effectively with the complexities of the UK wagering market. This agreement with Blue Square is further evidence that leveraging our expertise and local success internationally is the correct growth strategy for VeCommerce."

Blue Square is the UKs largest interactive betting service offering fixed odds betting services on over internet, interactive TV, WAP and over the telephone. Following Ladbrokes and Littlewoods Bet Direct, Blue Square is VeCommerces third VeBet customer in the UK.

We chose VeCommerces system because of its proven track record in the betting industry. It is crucial that we provide the quickest and most efficient service available in a very competitive marketplace," Blue Square CEO Martin Belsham said.

Millions of bets have already been taken successfully by VeCommerces VeBet system around the world. Those organisations are enjoying immediate, substantial and sustainable reductions in transaction costs with additional benefits, such as staff attendance improving by five per cent and number of error claims reducing by up to 25 per cent. We fully expect Blue Square to experience a similar performance level," said Magee.

Currently in use in Australia and North America, VeCommerces VeBet application has taken approximately 15 million bets to date, easily handling volumes of over 150,000 calls on big race days.

In August 2001, VeBet was judged to be a winner of the Call Centre and CRM Technology Award run by callcentres.net. The awards are designed to promote the highest levels of innovation using technology within contact centre environments to streamline business processes and improve service to customers.

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About VeCommerce -- the future is hear®
VeCommerce Limited (ASX:VCM), is a global leader in the provision of natural language speech recognition (NLSR) and voice enabled e-commerce solutions. With over 20 years experience in the communications and call processing industries, the company's name says it all, reflecting what VeCommerce offers the market.

VeCommerce provides business solutions that allow consumers to simply say what they want to an organisation's computer systems using any telephone. This results in complicated but 'routine' transactions being completed automatically - significantly reducing the cost of each transaction while enhancing customer satisfaction through an easy to use, friendly and consistent service.

VeCommerce clients include the Australian Tax Office, TAB Queensland, TAB Limited, TABCORP, Motor Accidents Authority, NEC, Auckland Co-op Taxis, Ladbrokes (UK), Littlewoods Bet Direct (UK), Magna Entertainment Corporation (USA), Ministry of Social Development (NZ) and Pizza Hut (Yum! Restaurants Australia).

More information about VeCommerce can be found by visiting the companys web site at www.vecommerce.com

About Blue Square
Blue Square was launched on 5th May 1999. It offers fixed odds betting services on the Internet, Interactive TV, WAP and Telephone. It is the UKs largest interactive betting service.
Blue Square is a wholly owned subsidiary of the Intercapital Group Ltd ("IGL"), who also own City Index Ltd, a major financial spread betting firm. IGL is a private group of companies founded in May 1986 to fill the need for a specialist broker in the rapidly growing interest rate and currency swap markets.

More information about Blue Square can be found by visiting the Companys web site at www.bluesq.com

Issued by Rivers of Communication
On behalf of VeCommerce

Media enquiries
Paul Magee, Managing Director, VeCommerce Limited, tel: +61 2 9428 9555
email: paul.magee@vecommerce.com.au; or
Nick Flude, Marketing Manager, VeCommerce Limited, tel: +61 2 9428 9903
email: nick.flude@vecommerce.com.au; or
Dolores Diez, Rivers of Communication, tel: +61 3 9572 4552 / 0417 330 881
email: dolores@riversofcom.com