Enterprise Solution Delivers Maximum Operational Control and Profitability, Emerges As Common Theme at Three Top Hospitality Events

Markham, ON -- November 5, 2002 - Hospitality vendors are gearing up for a series of venues this month where cautious hoteliers will go to evaluate new technologies and other hotel goods for purchase in the coming year. For many operators, enterprise technology solutions are at the head of the shopping list. NORTHWIND will be on hand at each of the following events with its Maestro suite, which includes: PMS, Sales & Catering, Club/Spa Management, Corporate Reservations Office, GDS Connectivity, and ResEze (Internet Reservations):

The IH/M&RS Show in the Technology Innovation Center, Nov 9 -- 12, Jacob Javits Convention Center, New York City. (Booth 3186);

The Best Western Supply 2002 Products Showcase, November 5 -- 7 in Las Vegas, Nevada (Booth 743);

The National Trust Historic Hotels of America Annual Meeting, Nov 6 -- 8, Sir Francis Drake Hotel in San Francisco, California (currently working with HubX to develop the two-way interface to their Internet Reservations Solution).

NORTHWINDs clients are hotels, resorts, meeting/conference centers, and management companies of all types in North America and in 16 countries worldwide. The roster includes The Red Lion Inn, Sunswept Resorts, Barnsley Gardens Resort, Morrissey Hospitality Companies, and Columbia Hospitality which have each adapted the Maestro solution to fit their unique operating needs.

Barnsley Gardens Resort
"There are very few independent high-end resorts left in the world and, as an independent, our needs are very different," said Wendy Welch, Director of Finance and Administration for Barnsley Gardens Resort. "We do everything ourselves - engineering, sales and marketing, operations - so my staffing can be significantly higher than other properties." Welch noted that among Barnsley's staff of 230, "everyone across our property has access to the PMS system. Everyone focuses on anticipating the guest's needs."

When Welch bought NORTHWINDs Maestro system in fourth quarter 2001, the two biggest features she shopped for were an integrated sales and catering and PMS system, and a company that understood their business and was willing to customize software in a way that made sense for Barnsley's processes. "Before Maestro, we could not see in one place what a key corporate client did in their last meeting two weeks ago: did they play golf, who were their VPs, how much did they spend on dinner? We had to go to four or five places in the system. Now we have instant access to all a client's information."

Morrissey Hospitality Companies, Inc.
What we looked for -- and found - was the right technology to let us unlock yield management and data mine a customer database that is 15 years rich," said Bill Morrissey, president and founder in 1995 of Morrissey Hospitality Companies, Inc., a Minnesota-based full service management company specializing in lodging, restaurants, and catering.

Morrissey explained the company chose the Maestro PMS system from NORTHWIND for basically three reasons: It is an enterprise system, not a legacy system, with an open database that allows us to data mine for marketing information; it refreshes the numbers real-time as new reservations are entered; and it is user-friendly." The company installed its new PMS system at two luxury historic hotels: The 254-room, four-star Saint Paul Hotel in March 2002, and at the 61-room St. James Hotel two months later. It did not take long for the system to deliver: Maestros Yield Management system helped catapult The Saint Paul Hotel to number one in RevPAR in its competitive set two months after installation, with a little more than $5 a day higher average daily rate (as reported by Smith Travel Research).

Columbia Hospitality, Inc.
Columbia Hospitality, Inc. (CHI) headquartered in Seattle, Washington, is an expert in hospitality management and consulting services that operates many leading conference centers, inns and resorts in the Pacific Northwest. The company selected NORTHWINDs Maestro enterprise management suite to automate its 110-room Washington Mutual Leadership Center at Cedarbrook, owned by Seattle based Washington Mutual Inc.

"NORTHWIND worked with Columbia Hospitality to provide a comprehensive solution to meet our needs at Cedarbrook. We made the decision to use Maestro to incorporate the Front Office, Sales & Catering, and ResEze online real-time Web reservations. ResEze is helpful because it enables guests to access the property's availability and rates, and to create reservations online over a secure Internet connection," said Cedarbrook's general manager, Erik Ruud. "Cedarbrook will also be using Maestro Yield Management to ensure that we are maximizing use of this beautiful property."

About NORTHWIND
NORTHWIND, known in the industry for its combination of service and state-of-the-art technology, is widely respected for its dedication to providing hotels, guests, and corporate management companies with flexible software solutions.

Based in Markham, Ontario, Canada, with a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for hotel owners and operators who need to manage their enterprise in a real time environment for maximum operational control and profitability. Designed to handle any size hotel, resort, meeting/conference center and for the enterprise, NORTHWIND's Maestro solution offers the most productive working environment, which includes the following suite of products: PMS, Sales & Catering, Club/Spa Management, Corporate Reservations Office, GDS Connectivity and ResEze (Internet Reservations). This comprehensive multi-platform (Windows 9X/NT/2000/XP, Unix/Linux, Terminal Server & Web Enabled) solution is recognized as the solution of choice for progressive and demanding organizations. NORTHWIND is a total solution provider that offers leading-edge technologies, and unparalleled training and support.

For additional information, please contact: Eleonora Di Blasi, NORTHWIND, Tel: (905) 940-1923 Ext. 229, Email: ediblasi@maestropms.com