Returns Online, Inc. Allies with Gage Marketing Services to Provide Notification and Communications Support for Recalls

Strategic Alliance Rounds Out Returns Online, Inc.s One-Stop Solution for Corporations Facing Recall Situations

Seattle, WA, October 29, 2002-Returns Online, Inc., a leading provider of outsourced returns and recall management services and technology, announced today an alliance agreement with Gage Marketing Services, a division of AHL Services, Inc., to provide a total recall management solution for manufacturers, distributors and retailers. While Returns Online specializes in providing the technology and processing for product returns and recall situations, Gage will lend their marketing expertise and services for customer communication touch points.

With over 15 years of experience in the returns and recall industries as the founders of BFI Pharmaceuticals, management at Returns Online is taking recalls management to the next level by providing proprietary technology to automate and streamline the recalls process. Returns Onlines software applications collect and analyze data at each step of the recall process, as well as provide visibility into returns trends for total quality control. The entire process allows companies to react to a recall quickly and efficiently to ensure consumer safety.

We believe that we can provide a powerful, comprehensive solution to our clients by utilizing the industry knowledge of Gage Marketing to supplement our advanced technology and experience with recalls, said Billy Snipes, Executive Vice President and Co-Founder of Returns Online, Inc. Gage has a diverse portfolio of services and clients that will truly enhance our effectiveness in product recalls."

Gage will offer several fully integrated marketing services to accent Returns Onlines comprehensive solution, including printing/delivery of notification documents and business reply cards, communication support for inbound and outbound programs, and issuing refund checks. Returns Online offers a complete solution for recalls, from notification and response processing through product retrieval, auditing, storage, and final disposition. Recognized as the market leader in developing reverse logistics technology, Returns Onlines scalable software system provides immediate and accurate accounting of each element of the recall process. With this system companies will have access to data for compliance reporting, effectiveness measurement, and credit reconciliation on a 24x7 basis through the Internet.

Our collaborative solution reflects how companies are doing business today," said Steve Givens, Senior Vice-President of Business Development at Gage Marketing. We are using a more cost-effective approach by bringing our areas of expertise together in an alliance. Ultimately, the client will get the best service and expertise for all aspects of their recall situations."

About Returns Online, Inc.
Returns Online provides Comprehensive Returns and Recall Management solutions to manufacturers, distributors and retailers. The Company fuses proprietary software and physical infrastructure to handle product returns and capture valuable data necessary for comprehensive analysis and regulatory compliance. This fully integrated, end-to-end solution facilitates product handling and data capture from notification/authorization through final disposition, allowing companies to outsource their reverse logistics and recall management requirements to one vendor. For more information or an online demonstration, visit the Company website at www.returnsonline.com, or email info@returnsonline.com.

About Gage Marketing Services
Gage Marketing Services, a division of AHL Services Inc., is a leading provider of integrated marketing solutions. Specializing in building consumer and business-to-business relationships, Gage Marketing Services handles fulfillment and distribution services, customer service, inventory management, transportation and logistics support and real-time reporting mechanisms. Headquartered in Minneapolis, Gage Marketing Services has worked with Fortune 500 and emerging companies to create marketing solutions and ensure flawless execution for over 50 years. For more information, please visit www.gagems.com.

Contact:

Melanie Kindsvater
Marketing Communications Manager
Returns Online, Inc.
Ph: 206.230.8000 x.210
melaniek@returnsonline.com

Steve Givens
Gage Marketing Services
Ph: 818.785.0101 x.1183
steve_givens@gagems.com