IHANCE INTRODUCES OUTLOOK-SALESFORCE.COM CONNECTOR

Ihance announces the availability of the Outlook-Salesforce.com Connector, allowing users of Outlook (or any email client)to have their Salesforce.com contact records automatically updated with a record of each email sent. Ihance is the ONLY vendor to offer this functionality.

SAN FRANCISCO, CA -- November 12, 2002 -- Ihance, the leader in individual Sales Productivity software, today announced the availability of the Outlook-Salesforce.com Connector, allowing users of Outlook to have their Salesforce.com contact records automatically updated with a record of each email sent.

Salesforce.com customers are always looking for ways to be more productive in their daily activities", said Roger Goulart, Salesforce.com's Vice President of Business Development and Alliances. With the introduction of the Outlook-Salesforce.com Connector, Ihance has created a solution that gives our clients the ability to track emails sent from desktop clients as well as all other customer-focused marketing, sales, and service activities in a single integrated customer database."

The Ihance solution is engineered to work seamlessly with Salesforce.com. Users of Ihance are accustomed to reaping the benefit of the Ihance system without having to alter their workflow in any way. Now this ability is available to Salesforce.com users as well.

First and foremost, we focus on improving the productivity of the individual salesperson, and a large percentage of our customers use Salesforce.com as their primary CRM tool," said Ihance Co-Founder and President Anders Knox. When chronicling interactions with contacts and prospects, sales reps are spending a lot of time manually updating their CRM systems with details of their email correspondence. We free up valuable selling time for salespeople, encouraging the adoption rate of Salesforce.com usage internally and strengthening our joint customers' investments."

The server-side implementation eliminates the need for lengthy per-seat installations, works with multiple email clients including Outlook and others, and requires only minimal IT resources. The ability to connect your desktop email client with Salesforce.com is available as a standalone product, the Outlook-Salesforce.com Connector, or as part of the larger Ihance product suite.

For information on ordering the Outlook-Salesforce.com Connector, please visit Ihances Web site at www.ihance.com or call 925.673.3278.

About Ihance
Founded in 1999, Ihance is the leading vendor of individual Sales Productivity software. Ihance provides sales professionals with the knowledge they need to close deals without placing an additional burden on the sales rep. Ihance's unobtrusive software requires no additional workflow -- leaving the sales reps free to do what they do best. By focusing on the productivity of the individual salesperson, without the laborious data entry that is so often the Achilles heel of SFA packages, Ihance arms sales reps with the information they need, in time to use it. Ihance makes CRM work.