Exlservice Inc. Links Continents with Contact Center Technology from Noble Systems

Noble Systems Corporation, has been selected as the technology vendor for Exlservice Inc.s new off-shore call center operations in India. Exlservice, a leader in Business Process Outsourcing (BPO) solutions, chose the ATOMS® suite of contact center technology products based on its wide-range of functionalities and ease-of-use. When expanding their call center services to include outbound calling for telemarketing, customer service and collections, Exlservice needed a world-class partner to give them maximum control over their operations while reducing telecom costs.

Exlservice Inc. Links Continents with Contact Center Technology from Noble Systems
Business Process Outsourcing leader selects ATOMS® to manage its off-shore operations

Atlanta, GA -- November 13, 2002: Noble Systems Corporation, a leading provider of contact center automation technology has been selected as the technology vendor for Exlservice Inc. Exlservice, a leader in Business Process Outsourcing (BPO) solutions, chose the ATOMS® suite of contact center technology products based on its wide-range of functionalities and ease-of-use, and its ability to support the companys off-shore business operations in India.

Exlservice Inc., a Delaware Corporation, is recognized as a forerunner in the development and deployment of Business Process Outsourcing solutions. With a wholly-owned subsidiary in Noida, India, Exlservice offers an operations and technology infrastructure that is built to international standards. In 2002, NASSCOM ranked Exlservices operations as the largest business process outsourcing organization within the Indian call center industry.

When expanding their inbound call center services to include outbound calling applications for telemarketing, customer service and collections, Exlservice knew it needed a world-class partner to meet its standards of excellence. With a technology management office in Oakland, California, a telecom hub in Sunnyvale, California, and three operations centers in India, Exlservice needed a partner that would give them maximum control over their call center operations while reducing telecom costs. After evaluating the products offered by a number of vendors, Exlservice selected the ATOMS solution suite from Noble Systems.

Exlservice is benefiting from the many advantages of the ATOMS solution. The ability to implement a total solution from just one vendor was a crucial factor in the companys decision. With features including an outbound predictive dialer, inbound call distributor, digital recording, interactive voice response, dynamic campaign building, agent monitoring, remote management, and voice compression, ATOMS incorporates a number of fully-integrated options into one package, rather than treating them as peripheral items. The management component includes a full-featured reporting package to generate standard and custom queries on virtually every aspect of campaign and center activities.

Exlservice was looking to complement our existing voice infrastructure by adding outbound voice technology, to offer a total package for our clients. We were seeking a complete range of voice outsourced processes to provide our current and potential clients with superior customer contact performance and management tools," stated Mr. Baljinder Singh, Director-Global Technology Services and Mr. Savesh Goorha, CTO. The Noble Systems solution provides a much more user-friendly and full featured solution at a very competitive price point, in an environment that is easier to implement and maintain. Noble Systems greatly enhances our ability to service and generate outbound call volumes. This directly increases the productivity of our agents in their call completions and customer contacts. We are also better able to monitor individual campaign flows. And, we can provide better management reports. Overall, the ATOMS solution helps us deliver more campaign management and services to our client companies."

James K. Noble, Jr., President and CEO of Noble Systems, outlined the approach to off-shore platform technology that Noble Systems used at Exlservice: Exlservice already had a comprehensive telecom infrastructure. We gave them the flexibility to interface with their existing technology, and built a seamless interface to their Lucent Definity G3 switch. With ATOMS, Exlservice was able to install the telephony server in California, to take advantage of lower long distance costs by dialing domestically. Using voice compression at a ratio of 8:1, calls are then immediately transferred to the host system on-site at the call center in India. This transaction is invisible to the customer." Mr. Noble continued, This technology gives contact centers much more choice when it comes to the location of facilities, allowing them to reduce labor costs with remote agents while avoiding exorbitant long distance charges. We believe ATOMS provides the ideal solution as more U.S. companies follow the trend to take advantage of the cost savings achieved from using off-shore environments."

About Exlservice Inc.
Exlservice Inc., a Delaware Corporation, is recognized as a forerunner in the development and deployment of Business Process Outsourcing solutions, with a wholly owned subsidiary in India. It is the largest BPO service provider in India (ref. Nasscom 2002 Annual Survey). The company has 1700 employees and three centers spread across three facilities covering 150,000 sq. ft. These facilities are built to international standards. To learn more, visit the companys website at www.Exlservice.com.

About Noble Systems
Noble Systems Corporation is a developer of contact center technology (ACD, predictive dialing, blended call processing, digital recording, IVR, CRM systems, email and web products). A privately-held company based in Atlanta, GA, NSC is the contact center technology division of the SR. Teleperformance Group, a $800M teleservices conglomerate with sites in more than 30 countries. Founded in 1989, Noble Systems currently serves as the technology solution of choice for more than 30,000 agents, processing millions of calls each day, at almost 600 client sites worldwide. The flagship product, ATOMS, manages multimedia inbound and outbound contacts, including voice, self-service, and email. For more information on this news item or the company, contact Lee Allum at 1.888.8NOBLE.8 x538 or via email at lallum@noblesys.com, or visit Noble Systems online at www.noblesys.com.

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