INFOWAVZ RAISES USD 5 MILLION FROM ICICI VENTURE Plans infrastructure expansion in India and overseas

Infowavz, a premium BPO and international call centre company that delivers superior quality customer support, sales and transaction processing services for global companies, has received USD 5 million in funding from ICICI Venture, part of the USD 20 billion ICICI Group, a universal bank listed on the NYSE.

Infowavz, a premium BPO and international call centre company that delivers superior quality customer support, sales and transaction processing services for global companies, has received USD 5 million in funding from ICICI Venture, part of the USD 20 billion ICICI Group, a universal bank listed on the NYSE.

Infowavz currently supports several Fortune 100 companies from its state-of-the-art multi-channel facility in Mumbai, with client services offices in London, Toronto, Los Angeles and New York.

Infowavz is using these funds towards expanding its infrastructure in India and overseas. Within India, the size of operations has been increased from 300 seats to 500 seats, enabling over 1,500 customer service associates to deliver 24/7 services to global clients. The funds are also being used towards strengthening international operations, with two new data centers in the US and the UK and a new office in New York City.

A world-class recreation facility is also coming up at the InfoCenter (Infowavzs call centre in Mumbai), providing unparalleled amenities to the employees, including full service 24/7 cafeteria, gymnasium, game area (table tennis, foosball, carom), relaxation area and Internet kiosks.

Commenting on the funding Zia Shiekh, CEO, Infowavz, Our business model is based on consistently providing top quality and cost effective services to our global clients, while maintaining the highest standards of transparency and ethics in every sphere of our activities. We are glad to have found a like-minded fit in ICICI Ventures. Having successfully delivered customer satisfaction for our clients over the last few years, we are looking forward to further enhancing our footprint in the fast-growing international call centre market in India."

About Infowavz:
Infowavz is a premium BPO and call centre company that delivers superior quality customer support, sales and transaction processing services for global companies. A pioneer of the outsourced international call centre industry in India, Infowavz was set up in February 2000, by professionals from leading global companies. Infowavz offers unparalleled career growth opportunities to its employees, attracting and retaining the best talent in the industry.