Damovo's Emergency Services Contact Centre Solution Wins Industry Award

The Metropolitan Police Service's Silent Solution has won its creator, Damovo, the global services provider, the title of "Most Effective use of Technology in a Project" in this years Nabarro Nathanson Awards.

London, U.K., November 2002 The Metropolitan Police Service's Silent Solution has won its creator, Damovo, the global services provider, the title of "Most Effective use of Technology in a Project" in this years Nabarro Nathanson Awards. The system allows 'silent 999 calls' from mobile phones to be routed to an auto attendant, which transfers the call to a call handler if it is genuine.

Superintendent Barry Clark, Metropolitan Police Service comments, "Accidental calls from mobile phones put a great strain on our 999 service. The 'Silent Solution' has allowed our operators to dedicate their time to genuine 999 calls and has created cost savings in the region of 6 million per year for the Metropolitan Police Service and other UK police forces."

Accepting the award on behalf of Damovo UK, Vaughn Armstrong Vice President, Solutions & Marketing Damovo UK, said, "This award reflects Damovo's position as a leading global services company solving complex business problems. The Silent Solution is a great example of Damovo's ability to address real issues and create cost-effective solutions. In this case, allowing police resources to be utilised more efficiently than before."

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About Damovo

Damovo is a global services company delivering world-class corporate communications.

Through consultancy, design, implementation and management, Damovo delivers advanced solutions in the following areas: data and converged networks, mobile solutions, e-collaboration, voice enabled solutions, enterprise relationship management and managed services.

Damovo's portfolio of solutions combines best-of-breed technology from the world's leading suppliers.

Damovo has a blue chip client list of over 26,000 international organizations. Damovo employs over 2,600 staff, with an annual turnover of nearly EUR1bn and 18 offices worldwide across Europe, Latin America and Australasia.

Principal territories for Damovo are: Australia, Brazil, Germany, Italy and the UK. In addition Damovo has operations in Argentina, Belgium, Colombia, The Czech Republic, Hungary, Ireland, Mexico, Poland, Portugal, Slovakia, Sweden, Switzerland and Venezuela.

Visit Damovo at www.damovo.com

For further information about Damovo please contact:
Richard Cook, Claire Freebairn or Robyn Garratt, at big PR
Telephone: +44 (0) 207 229 8827
E-mail: damovo@biggroup.co.uk

MORE INFORMATION

For more information about these events, please visit www.nabarronathansonawards.com and/or www.infoconomistforums.com.

To register your interest in these events, please email aokane@infoconomy.com

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