Elix integrates VoiceXML into its award-winning Interactive Voice Response platform

Elixs VXML- enabled IVS speeds creation of efficient voice services

Montreal, Quebec, November 2nd 2002 -- Elix-a leader in self-service and
agent-assisted solutions-announces that Elix IVS for Windows 2000®, its
interactive voice response platform, now supports VXML 2.0 (Voice Extensible
Markup Language). This emerging telephony standard provides an alternative
to proprietary software systems and allows enterprises to open their Web
applications to telephone users. In addition, VXML considerably decreases
development costs, simplifies integration, and reduces delivery time of new
capabilities and applications for traditional phone users.

The addition of this new technology to an already powerful and feature-rich
development platform designed to build, run and manage an interactive voice
service infrastructure makes the development of voice applications a simple
task that does not require knowledge of proprietary systems. From the
customers perspective, Elixs VXML-enabled IVS eases interactions because
it fully supports world leading speech recognition solutions and allows for
innovative, voice-driven applications that increase customer satisfaction.

Standards-based technologies such as VXML will reform self-service
offerings. Businesses can now make available new types of self-service
applications at lower costs. With VXML, customers can now access the same
services by phone as they can on the Web," said François Rainville,
President and CEO of Elix. VXML provides customers with more options,
channels, or touchpoints to interact with organizations. Therefore, agents
can increase their efficiency by focusing on interactions that need their
specific skills. Companies leveraging this new technology paradigm will
develop a powerful competitive advantage."

Typical applications built with Elixs IVS VXML range from information
services (horoscope, weather, etc.) to unified messaging (voice-mail,
auto-attendant, etc.), banking, reservation services, and change of address
requests.
About Elix
Elix is a world leader in self-service and agent-assisted touchpoint
solutions for contact centers. The company offers a complete suite of
products and services for the development of contact center and
telecommunications services, including: Elixs VXML-enabled IVS for the
development of interactive services such as telephony, voice, fax, voice
recognition, Internet, and text-to-speech; Elix Maestro for the creation of
contact center applications using IVR, CTI, speech recognition, fax, and
text-to-speech; Elix Impresario, an advanced agent productivity toolbar; and
Elix Presto, a selective data collection engine. Elixs mission is supported
by Intel Communications Funds, Fondaction (CSN), and GTI Capital. More
information about the company is available at www.elixonline.com.

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Information:

Elix
Rita Azrak
Director, Marketing and Communications
rita.azrak@elixonline.com
Tel.: +1.514.768.1000, ext. 2323
Fax: +1.514.768.7680