The Art of Service, originally based in Holland, now based in Australia, takes IT Serivce Management to the market and gets results.

It was a a bold move to relocate from the cooler climates of Holland to the Australian heat in year 2000. Bringing the fully matured European principles of IT Service Management (ITSM) to Australia was easy. Getting acceptance in the early days was very hard.

The co-founders of The Art of Service Australia, Gerard Blokdijk and Ivanka Menken made the right move when they set up in Australia.

It was a a bold move to relocate from the cooler climates of Holland to the Australian heat in year 2000. Bringing the fully matured European principles of IT Service Management (ITSM) to Australia was easy. Getting acceptance in the early days was very hard.

We faced a lot of initial complacency and simple lack of understanding about ITSM (and the core framework - ITIL) when we first started to promote our organisation.

"We have been very lucky to see a rapid adoption rate of Service Management principles and the ITIL Framework in Australia" Gerard Blokdijk, Managing Director reports.

"The most recent event was a series of briefing sessions around the country. Over 300 people attended these sessions - people have to realise in Australia, this is a substantial number".

Now the company conducts training & consultancy services in IT Service Management to all levels of Government and Corporate Australia.

Not limited to the Australian marketplace due to its online Service Management training facility, the company now boasts clients around the globe.

For more information visit: www.artofservice.com.au or for information about online ITSM training www.itsm-learning.com