NETLERT COMMUNICATIONS UNVEILS 'N-FOCUS Call Management System Dynamic CMS Software Application Improves Support and Performance

N-Focus CMS offers cost effective real-time and historical reporting from a call or contact center legacy ACD system. Out-of-the-box or customized solution.

NetLert Communications, Inc. (PRWEB) December 11, 2002 -Focus Call Management System, a PC-based call statistics reporting and administration application that helps users collect, display, and analyze call center real-time and historical data from widely used ACD switches.

N-Focus CMS was developed to help our clients monitor the changing conditions of their call center environments," stated Danny Councell, president of NetLert Communications. In addition to monitoring, our clients can use this application to modify call routing or to reassign their agents as necessary, improving workflow, and ensuring calls are being handled promptly and efficiently. In turn, this transforms their call centers into powerful and profitable components of their business."

With N-Focus CMS, an unlimited number of contact center management and agents can view the data collected by their ACD system. Among other details, N-Focus CMS provides real-time call data from the calls waiting, the number of available agents for those calls, to the average speed of answer.

Other key features of N-Focus CMS include graphical interface, a report wizard, historical and real-time report generation, the ability to export data to other applications, adaptability to existing wallboards, and strenuous security features to allow only authorized users access to data.

For more information, contact NetLert Communications, Inc at 1-800-669-7076, or log on to www.netlert.com.