Vayusphere Announces Instant Response Server (IRiS) 2.0 to Reduce the Cost of Delayed Response by connecting Enterprise Apps to Instant Messaging Networks

Industry's First Instant Response Server Connects Enterprise Applications to Distributed Workers To Rapidly Resolve Mission-Critical Business Problems Where The Cost Of Delayed Response Is High. Product connects Applications to Instant Messaging Products from Microsoft and IBM

Mountain View, CA -- Vayusphere, Inc., the leading provider of Instant Response (IR) software and solutions, has announced the immediate availability of Vayusphere Instant Response Server (IRIS) 2.0. Vayusphere IRiS connects enterprise applications to distributed workers using any Instant Messaging (IM) enabled desktop or mobile device. IRiS enables companies with large distributed work forces to rapidly resolve mission-critical business problems where the cost of delayed response is high. IRiS is particularly appropriate for reducing costs of field service, field maintenance and repair, field sales, supply chain management and IT for companies in the Financial Services, Healthcare, Law Enforcement, Manufacturing, Telecom, Transportation and Utilities industries.

Vayusphere IRiS is the industry's first platform to combine a Presence, Availability and Location (PAL) Server; Response Agent Server; Instant Messaging and Enterprise Application Integration capabilities in a single integrated platform. This unique combination enables Vayusphere IRiS to perform two powerful functions:

IRiS enables enterprise applications to automatically and intelligently find and notify distributed workers of business problems that require instant response. IRiS' unique Presence, Availability and Location (PAL) Server dynamically tracks workers' ability to respond to problems using real-time data about where they are, what they are doing and whether or not they are qualified to solve the problem. IRiS' PAL server can track and aggregate PAL information from multiple sources including mobile devices and GPS tracking systems. In this way, IRiS ensures that the right person is always working on the right problem at the right time. IRiS notifies selected workers, in real-time, using secure instant messages sent to their desktop, PDA, pager or phone. IRiS only notifies enterprise workers that it knows are present and available to respond.

IRiS enables workers to simultaneously collaborate with enterprise applications and co-workers, remotely and in real-time, in order to rapidly investigate and resolve business problems. IRiS' unique Response Agent Server manages bi-directional interactions between enterprise applications and enterprise workers. Response Agents enable mobile workers to interact with enterprise applications remotely using instant messages sent from a single, lightweight client running on any Instant Messaging-enabled desktop or mobile device. Customers may develop Response Agents using popular development platforms such as J2EE and Microsoft .NET.
By enabling both application-push (find and notify) and worker-pull (investigate and resolve) interactions between enterprise applications and distributed workers, Vayusphere provides the industry's first software platform for closed-loop Instant Response.

"Enabling closed-loop Instant Response using new IR platforms like Vayusphere IRiS will revolutionize enterprise computing for distributed workers in the same way that the Web browser revolutionized enterprise computing for deskbound workers," said Marc Andreessen, founder of Netscape and an early investor in Vayusphere.
"Vayusphere's Instant Response Server can help enterprises recapture billions of dollars of revenues otherwise lost to delayed response," said Pushpendra Mohta, founder and CEO of Vayusphere. "And by building on existing investments in CRM, EAI, wireless and Instant Messaging, IRiS can also provide CEOs with accelerated return on invested capital. Vayusphere's Instant Response Server is a significant innovation that will help our customers jump-start their transformation into a Real-Time Enterprise."

Vayusphere IRiS Return On Investment (ROI)
Vayusphere IRiS enables companies to rapidly resolve time-sensitive, mission-critical business problems. IRiS' compelling ROI is driven by the following time and cost savings:
Reduced cost of delayed response. By accelerating the resolution of time-sensitive problems, IRiS can significantly reduce the cost of delayed response, such as lost revenues or Service Level Agreement (SLA) violation penalties.
Lower dispatch costs. By using presence, availability and location information to only notify workers who are known to be present and available to respond, IRiS eliminates the time and cost efficiencies associated with traditional notification methods such as email, voice mail and paging. This can significantly increase the productivity of dispatch staff, enabling fewer dispatch staff to manage more distributed workers. In some cases, automating the identification and notification of qualified workers can reduce or even eliminate the need for manual dispatch staff.

Increased utilization and productivity of distributed workers. Vayusphere IRiS can significantly improve the utilization and productivity of workers by only notifying them of problems they are available and qualified to solve. In addition, by enabling distributed workers to simultaneously interact with applications and other workers remotely, using a single, lightweight Instant Messaging device, IRiS significantly reduces the time required for distributed workers to investigate and resolve time-critical business problems.
Reduced rework costs. By ensuring that workers are only assigned to resolve problems that they are available and qualified to solve, IRiS significantly increases the chances of getting the job done right on the first attempt. This can significantly reduce rework costs.
Increased customer service and satisfaction. Faster problem resolution, and real-time updates on resolution status, drives significantly higher levels of customer service and satisfaction.

"We believe that Instant Response solutions have tremendous potential to leverage and extend the value of field service applications as they are used to manage large field organizations," said Mark Unak, VP and Chief Architect of Fujitsu Consulting. "Our services expertise in designing and deploying field service optimization solutions, coupled with Vayusphere's platform for delivering Instant Response solutions for leading field service applications such as Clarify, Remedy and Siebel, provides a compelling value proposition for customers looking to improve service levels while reducing service delivery costs. We are delighted to be partnering with Vayusphere to deliver these unique solutions to our joint customers."
Vayusphere IRiS can be deployed alongside Vayusphere Instant Messaging, the industry's first freely available secure corporate Instant Messaging (IM) product. Vayusphere IRiS can also be deployed with popular IM platforms such as MS Exchange IM, IBM Lotus Sametime, AOL Instant Messenger, Microsoft .NET Messenger and Yahoo! Messenger. IRiS can integrate with popular enterprise applications, such as Clarify, Computer Associates, Siebel and Remedy, using Vayusphere Response Agents, third-party adapters provided by EAI vendors or standard web service interfaces. Vayusphere IRiS is a Java application that supports all leading industry standards including Web Services, XML and LDAP. Vayusphere Response Agents may be developed using popular development platforms such as J2EE and Microsoft .NET.

Additional information on Vayusphere IRiS is available at www.vayusphere.com/products.
Pricing and Availability
Vayusphere IRiS 2.0 is available immediately. Pricing starts at $50,000.

About Vayusphere
Vayusphere, Inc. is the leading provider of Instant Response (IR) software and solutions. Vayusphere develops and markets three product lines: 1) Vayusphere Instant Response Server (IRiS); 2) Vayusphere Instant Response Solutions, a family of Instant Response solutions built on the IRiS Instant Response Server platform; and 3) Vayusphere Instant Messaging (IM), a secure and scaleable corporate IM platform designed for real-time communication and collaboration between distributed workers. Vayusphere's flagship product, the Vayusphere Instant Response Server (IRiS), connects enterprise applications to distributed workers in order to rapidly resolve mission-critical business problems where the cost of delayed response is high. IRiS reduces operating costs by: 1) Reducing the costs of delayed response, such as lost revenues; 2) Lowering dispatch costs; 3) Improving the utilization and productivity of distributed workers; 4) Reducing process rework costs; and 5) Increasing customer service and satisfaction through faster resolution of problems that impact their business. Vayusphere IRiS is a Java application that supports all leading industry standards including Web Services, XML and LDAP. Vayusphere Response Agents may be developed using popular development platforms such as J2EE and Microsoft .NET.

Vayusphere is a private, venture-backed enterprise software company based in Mountain View, California. Major Vayusphere investors include Benchmark Capital and Marc Andreessen, founder of Netscape, Inc. and chairman of Loudcloud, Inc. For more information, call +1-650-960-2900, visit the company's web site at www.vayusphere.com, or send email to info@vayusphere.com.

[Note to editors: The free availability of Vayusphere Instant Messaging was announced in a companion release today.]

Vayusphere Contact
Malcolm Lewis
+1-650-533-6789, +1-650-960-2900
pr@vayusphere.com