KNOWLEDGEBASE SOLUTIONS NAMED FINALIST IN THE FOURTH ANNUAL USERS CHOICE AWARDS BY REALMARKET KNOWLEDGEBASE SOLUTION NAMNED FINALIST IN THE FOURTH ANNUAL USERS CHOISE AWARDS BY REALMARKET

KnowledgeBase Solutions Inc. has been named a finalist in The Fourth Annual Users Choice Awards, sponsored by RealMarket. KnowledgeBase.net, the companys flagship product, competed in the knowledge management category.

Los Angeles, June 26, 2002— KnowledgeBase Solutions Inc. has been named a finalist in The Fourth Annual Users Choice Awards, sponsored by RealMarket. KnowledgeBase.net, the companys flagship product, competed in the knowledge management category.

KnowledgeBase.net is a native web-based self-help and knowledge management solution that provides a scalable, enterprise-wide environment where organizations store and publish data, content and help files as a means to improve customer service for Internet and Intranet environments. KnowledgeBase.nets unique features deliver an easy-to-use structure to organize and manage knowledge that empowers customers, partners, employees and suppliers with self-help in a user friendly and searchable format.

The Users Choice Awards is the only awards program in which customer relationship management (CRM) products are judged by the end-user. There were 80 product entries in multiple categories within: Sales, Support and Marketing Automation.

All finalists will receive either a Gold Best-in-Class" or Best-in-Class" Award. The awards ceremony will be held during DCIs Customer Relationship Management Conference and Expo at the Jacob J. Javitz Convention Center in New York just prior to three keynote sessions on Wednesday, August 28 and Thursday, August 29, 2002.

Awards will be presented by Gary Lemke, President of RealMarket along with representatives from the Program Partners; Help Desk 2000, Consortium for Service Innovation, Call Center Network Group and Help Desk Institute. Regarding the awards program, Mr. Lemke stated, The Users Choice program truly finds the best solutions….those that have the biggest impact on and best satisfy their customers."

About RealMarket
RealMarket is a market research and intelligence firm dedicated to helping advance the Customer Relationship Management market through research and education. The company publishes RealMarket Today!, a daily email that covers news and financial information for the CRM industry and reaches over 30,000 readers daily. Additionally, RealMarket produces RealMarket Live!, a weekly webcast "talkshow" featuring discussions with industry leaders on driving topics in customer management. RealMarket is headquartered in Indianapolis, Indiana. ( http://www.realmarket.com )

About KnowledgeBase Solutions, Inc.
KnowledgeBase Solutions Inc. is a leading provider of hosted and on-site knowledge management solutions that helps unlock the power of a companys knowledge as a means to improve the efficiency, competency and profitability. KnowledgeBase.net, the companys flagship product, is a feature-rich knowledge base application that provides the ideal environment for companies to quickly and cost-effectively create a company-wide knowledge base to store and index documents and accurately search answers to end-user questions. KnowledgeBase.net is easy to use, costs a fraction of traditional knowledge management applications and easily integrates with legacy CRM software. KnowledgeBase.net is part of Adobes (Nasdaq: ADBE) Solutions Network Developer Program and licensee of the TRUSTe Privacy Program, ensuring the utmost in customer privacy. KnowledgeBase Solutions Inc. is a privately held company headquartered in Los Angeles, CA.