New Book: The Good Old Days-When Customer Service Actually Mattered

This book comes at a time when we really need to take a good look at what is going on in Corporate America. Businesses are not being handled as it was years ago and it is time to get back to the basics or providing good honest customer service. As we go through our daily lives, do you ever stop to think about the lousy service being provided by restaurants, discount stores, grocery stores, drug stores and you name it and the bad service is certainly there. The truth is that no one gives a darn about Customer Service. Why? Could it be that these business think that we have to except their poor service? The general conscience is that they are no worse than their competitors, so therefore we will continue to accept their poor service.

PRESS RELEASE               FOR IMMEDIATE RELEASE

Contact Information:            June 27, 2002

Mary A. Williams
Author
119 Wickhamford Way
Houston, TX 77015
713-455-7507
http://www.buy-the-books.com

mwilliams17@houston.rr.com

            
      The Good Old Days-When Customer Service Actually Mattered

Houston, TX. – June 27, 2002-

New e-book titled The Good Old Days-When Customer Service Actually Mattered" release June 26, 2002. This book comes at a time when we need to get back to the basics. Large co-operations, like Enron, Arthur Anderson and now WorldCom and Consolidated Freightways, one of the top three LTL carriers have shut down operations. Who could have imagined just two years ago that these companies would be in such trouble. Chief Officers of the companies have lost control. Are they aware of what is going on within their own companies? Managers and Gate Keepers are often the major problems, but it is the responsibility of the CEO, CFO and COO to know what is happening within the company.

It seems as if nobody cares about Customer Service and yet we line up in grocery stores, department stores, and everywhere to give our money to companies and individuals who provide bad service day after day. Should we, as consumers, learn to except it and live with it, simply because the service is just as bad with the competitors? Williams shed a new light on a very old situation. This book is a keeper and a NEW trainer for every business and individual. After all, the customer is the most single important factor in any business.

For additional information visit our website at: http://www.buy-the-books.com
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