Invoq Systems and Abilitec Limited Partner to Server Europe-Based Micromuse Customers

Invoq Systems, Inc., the world's leading provider of Event Resolution Systems, today announced a new reseller agreement with Micromuse® specialists, Abilitec Limited in the United Kingdom. Under this partnership, Abilitec Limited will provide Invoq Systems AlarmPoint® range of products to Micromuse (NASDAQ: MUSE) customers throughout the UK and Northern Europe. Abilitec will also bring their unparalleled knowledge of the NetCool suite of products to ensure that the seamless integration of AlarmPoint and NetCool will bring a swift ROI to Micromuse customers.

Press Release - Invoq Systems and Abilitec Limited Announce New Partnership

Pleasanton, California, USA and London, UK – July 8, 2002 – Invoq Systems, Inc., the world's leading provider of Event Resolution Systems, today announced a new reseller agreement with Micromuse® specialists, Abilitec Limited in the United Kingdom.
Under this partnership, Abilitec Limited will provide Invoq Systems AlarmPoint® range of products to Micromuse customers throughout the UK and Northern Europe. Abilitec will also bring their unparalleled knowledge of the NetCool suite of products to ensure that the seamless integration of AlarmPoint and NetCool will bring a swift ROI to Micromuse customers.

"Micromuse customers require an Enterprise class notification solution. The availability of AlarmPoint® Server and AlarmPoint® Enterprise now makes this a reality" states Adrian Holcombe, Sales Director and Marketing Director of Abilitec Limited, adding Invoqs notification products fit seamlessly into the circle of products, services and training offered by Abilitec to ensure that our customers get the maximum benefit from their investment in Micromuse NetCool and Impact".

For years Invoq Systems AlarmPoint products have been used by large Enterprises to allow them to manage their IT Infrastructures with fewer resources and increased levels of effectiveness. We are delighted to be working with Abilitec to bring the latest versions of the AlarmPoint products to the UK marketplace. Abilitec has differentiated themselves in the Network Management Industry through their impressive knowledge, experience and expertise. They have a solid understanding of the requirement for ensuring the event loop is closed by the means of positive message acknowledgement." said Troy McAlpin, CEO Invoq Systems.

Invoq Systems AlarmPoint products act as the central event platform, ensuring that critical events identified by monitoring systems and Help Desks are resolved in the most timely, effective way possible. Enterprises benefit from greater staffing efficiencies, reduced time to resolution, increased IT service levels and a tangible reduction in catastrophic IT events. Supported enterprise systems include network monitoring, application management, business continuity, data center job scheduling, network security, help desk and numerous other areas within the Enterprise.

"Abilitec is an outstanding consulting and training company with a wealth of practical knowledge in the NetCool marketplace and we are delighted to announce this relationship with a leader in this area" continued Troy McAlpin.

About Invoq Systems, Inc.

Invoq Systems, Inc is the leading provider of software for automated critical event notification and resolution. Invoq Systems provides global companies with scalable, interactive voice and text alerting systems that guarantee that the right person solves critical events in real-time. These systems are used to enhance network, security, and emergency data center management, to create new revenue opportunities for time critical consumer services, to reduce operational inefficiencies for supply chain applications, and to strengthen relationships with customers and partners. With its network of partners, Invoqs software is managing critical event notification and resolution for over 500 customers worldwide including Bank of America, British Telecom, Texaco, Toyota, MCI WorldCom, American Trans Air, AT&T and Wells Fargo. Invoq Systems, Inc. is headquartered in Pleasanton, CA with European operations headquartered in Richmond, Surrey, U.K. For more information, visit the Invoq Systems web site at www.invoqsystems.com or call Media: (925) 226-0315, Sales: (925) 226-0306, European Sales 44(0) 20-8334-8025.

About Abilitec Limited

Abilitec Limited is a specialist Network Management Systems Integrator. The business model that Abilitec is structured around concentrates on the integration of best of breed software products to provide best of breed solutions. Abilitec knows that at the heart of good network management is the need to manage and manipulate event data. If one can achieve this then many aspects of network and service level management can be addressed. Issues such as fault management, escalation, customer communication and management reporting can all be solved.

To achieve this, Abilitec has chosen to support the Micromuse Netcool product suite. When installed into any Network Operations Centre, Netcool will immediately reduce the number of events and correlate the remaining events into useful operator messages. In short, Netcool will give the network operator a complete view of the network from an event perspective without having multiple element management screens scrolling many hundreds of events, which he cannot hope to analyse. Abilitec is the only dedicated Micromuse Netcool Systems Integrator and the only Netcool accredited Netcool Training Partner in the UK. All consultants employed by Abilitec are expected to be Netcool Certified Consultants and Trainers or achieve such status within three months of joining the Company.

Due to the experience and skill of our staff, Micromuse has outsourced their training needs to Abilitec. This not only includes the current product portfolio but all new products such as Netcool/Reporter and Netcool/Impact. Abilitec also fulfils a large amount of installation work on behalf of Micromuse. This work has spanned many different market sectors but includes Managed Service Providers, Telcos, Finance and Retail Organisations, as well as Airlines. Abilitec employ the very best people from the Network Management arena. Our consultants understand the issues surrounding network management and have many years of experience in the integration and operation of such systems. All consultants have real experience based upon many years working with many different networking technologies and products. For more information, visit the Abilitec Limited web site at www.Abilitec.com or call Sales: +44 (0)1793 601655 or info@Abilitec.com

###

Invoq Systems, Inc., Invoq and AlarmPoint® are registered trademarks of Invoq Systems, Inc. in the United States, United Kingdom and other territories and countries. All other product names, service marks, and trademarks mentioned herein are trademarks of their respective owners.

Abilitec Media Contact:
Adrian Holcolme
Phone: +44 (0)1793 601655
Email: aholcombe@abilitec.com

Invoq Systems Media Contact:
Doug Aspland
Phone: 925-226-0315
Email: Daspland@invoqsystems.com

Invoq Systems Europe Contact:
Paul Firby
Phone: +44 (0) 20 8334 8025
Email: Pfirby@invoqsystems.com