EHELP’S WEB SITE SELECTED AS ONE OF THE TOP TEN SUPPORT SITES OF 2002

Award Honors Outstanding Web-based Customer Support Sites for Software and Other Technology Products

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(PRWEB) August 21, 2002

San Diego, Calif. – Aug. 19, 2002 – eHelp Corporation is proud to announce that it has been selected as a winner of the prestigious “Ten Best Web Support Sites of 2002” award, by the Association of Support Professionals (ASP). This annual award honors outstanding Web-based customer support sites for software and other technology products. The winners are chosen from a panel of industry judges that evaluate each site’s usability. In September, eHelp will be one of the ten sites profiled in the ASP’s book-length report which will discuss the lessons that winning developers have learned. The evaluation process covers 25 separate performance criteria, including: overall usability, design and navigation; knowledgebase and search implementation; interactive features; personalization; and fulfilling the major site development challenge.

“eHelp has always been committed to our customers,” said Jorgen Lien, CEO of eHelp Corporation. “This award confirms the fact that we not only care about providing high-quality software, but top-level support for our users as well.”

eHelp’s Help Community is an ideal place to find online technical support, Knowledge Base articles, online user forums, and product and industry information. The Help Community includes a powerful Knowledge Base powered by eHelp’s RoboInfo product, which makes it simple to search and navigate the content. The Knowledge Base articles include animated product tutorials, developed with eHelp’s RoboDemo product, to more effectively communicate complex instructions. The Community complements eHelp's technical phone support plans with the expertise of thousands of eHelp product users plus the technical knowledge of eHelp's support team. eHelp is the worldwide leader in the Help authoring market with its flagship product RoboHelp and its other products, RoboInfo, and RoboDemo. To visit the eHelp Help community, go to http://www.helpcommunity.ehelp.com.

About eHelp Corporation

Founded in 1991, eHelp Corporation (formerly Blue Sky Software) is the worldwide leader in automated user assistance software for applications, intranets and the Web. eHelp’s software products dramatically improve the usability of Windows and Web-based applications, intranets, and Web sites, as well as decrease support costs and increase customer satisfaction levels. These products have received more than 60 industry awards. For more information, visit http://www.ehelp.com.

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eHelp, RoboHelp, RoboInfo, and RoboDemo are trademarks or registered trademarks of eHelp Corporation. All rights reserved. All other trademarks used are the property of their respective owners.


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