Premier Help Desk Training Organization announces Miami Event

A dynamic professional development event for the support industry. The event, targeted to customer support, support center and help desk professionals, will take place on February 26 -- 28, 2003 in Miami, FL.

Eric Svendsen, Ph.D, CEO of SCInc. and Chairman of Help Desk Institutes eUniversity, has announced a dynamic professional development event for the support industry. The event, targeted to customer support, support center and help desk professionals, will take place on February 26 -- 28, 2003 in Miami, FL.

The event will deliver expert knowledge and provide support centers and help desks with a vision for service excellence, strategies that impact customer retention, revenue generation and operational efficiencies. Understanding industry standard best practices-such as higher customer satisfaction, higher one call resolution rate and more-will help to inspire the full excellence support centers can achieve. The event offers help desk certification and professional development courses, recognized internationally by the support industry. These seminars will aid the support team with enhancing their credibility in the organization, improving their customer satisfaction rating, elevating employee morale, and understand industry tools and technologies.

I have taken several [Help Desk Certification] courses with SCInc," says Janet Carner, Help Desk Training Coordinator for IBM. The courses are interactive, fun and exciting, and each learning point is transformed into something that can be used immediately. The instructor has a depth of knowledge on the subject matter that intrigues the most technical student, and it is delivered in a way that involves each student right from the start. Timely, relevant, informative and fun, SCInc. Classes are not to be missed!"

The full 2003 event tour includes major U.S. cities, including the following:

Miami, FL       February 26 -- 28, 2003
Washington, D.C.    April 23 - 25, 2003
Chicago, IL      June 25 -- 27, 2003
San Francisco, CA   September 24 -- 26, 2003
Denver, CO      November 19 -- 21, 2003
San Diego, CA           December 3 -- 5, 2003

For further details contact:
Mechelle Haflich
719-473-7621
mhaflich@scinc.net
www.scinc.net

About SCInc

SCInc is a worldwide leader of professional development for computer-support professionals, as well as a provider of technical and professional documentation services. They have provided solutions to a number of fortune 500 companies and were designated by Help Desk Institute as the seminar/curriculum developer for all U.S. taught HDI Certification classes, as well as an Authorized Training Partner for these certification seminars. Eric Svendsen, CEO of SCInc., is a recognized leader in the support industry and serves as Chairman of Help Desk Institutes eUniversity.