THUS SPEEDS UP PROVISIONING OF BROADBAND SERVICES AND GIVES CUSTOMERS REALTIME VISIBILITY OF CONNECTION PROCESS

THUS selects Axiom for automated Order Management System to help deliver better customer service.

THUS plc, one of the UKs leading providers of voice, data, Internet and contact centre services today announced the launch of its Automated Order Management System, a new online provisioning service designed to manage the increasing demand for THUSs broadband services by automating traditionally manual processes. The new system will deliver a superior level of customer service to new broadband customers including a reduction in the connection time for the majority of customers. THUS selected Axiom Systems, AXiOSS(tm) suite of products to support the delivery of the Automated Order Management System.

THUSs Automated Order Management System allows customers to place orders either online or over the telephone, and will keep them updated on the status of orders via email. The Automated Order Management System provides THUSs customer service agents with real-time visibility of the provisioning process, including individual case histories, helping to ensure customers are provided with an efficient and consistently high level of service.

Customer service and order fulfilment are second only to quality control at THUS," said Bill Allan, Chief Executive of THUS plc. By taking these steps to increase the speed of delivery and improve the experience of new customers we are able to further differentiate our broadband offering. Too many service providers spend millions turning prospects into customers only to throw the investment away by failing to deliver the services ordered. Customer service and order fulfilment functions are critical, particularly when dealing with new customers. Get it wrong and that's a customer lost forever -- sometimes before the first order has made it half-way to completion."

Stuart Sutton, Operations Director at THUS said, "AXiOSS provides the greatest flexibility when it comes to supporting our order management requirements. We were impressed with the scalability of the product and believe it will support our objective of becoming the pre-eminent provider of broadband services to UK businesses. THUS is a class leader in the technology it uses to deliver the services our customers rely on day-in and day-out. AXiOSS(tm) will help us improve not only the speed at which we can deploy new services, but also help us improve the overall customer experience."

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