VIRGIN MOBILE ARGOGROUPS 10TH

Virgin Mobile, the UKs leading MVNO, has always been firmly focused on delivering the best possible service to its customers. To further the quality of customer experience, Virgin Mobile is now using Argogroups Monitor Master, the industrys leading quality management solution, to monitor and ensure the overall quality of their SMS and WAP service.

Virgin Mobile, the UKs leading MVNO, has always been firmly focused on delivering the best possible service to its customers. To further the quality of customer experience, Virgin Mobile is now using Argogroups Monitor Master, the industrys leading quality management solution, to monitor and ensure the overall quality of their SMS and WAP service.

During evaluation, Virgin Mobile were impressed with Monitor Masters ability to handle all aspects of mobile data services including SMS, WAP, MMS and J2ME, however, the first project for Monitor Master will exploit the flexible SMS scripting capabilities, which will enable Virgin Mobile to monitor the availability and delivery times for SMS 7 days a week, 24 hours a day. Monitor Master scripts will automatically send alerts to key members of technical staff if the SMS service drops below acceptable Quality of Service thresholds.

After implementing the initial SMS project, Virgin Mobile could use Monitor Masters ability to test and monitor the quality of other mobile data content such as WML, J2ME, EMS and MMS, or to test all new makes and models of Virgin Mobile handsets to ensure that they work properly against the Virgin Xtras services prior to making them available to their customers.
As a result of using Monitor Master, Virgin Mobile provides even greater assurance of quality of service while at the same time spending less money and using less time resources on support.

Monitor Master has gone through a thorough evaluation period and Argogroup has been very responsive to our needs throughout. We are delighted to have Monitor Master to assist our quality assurance commitment to subscribers." Phil Curley, VAS Programme Manager, Virgin Mobile.

We are thrilled to have a customer of the calibre of Virgin Mobile. They are great business people who know how to extract value through all the technology that they purchase. We will work hard to bring real bottom-line benefits to Virgin Mobile via Monitor Master." said Paul Nerger, VP Marketing, Argogroup, Our vision is that all mobile operators ensure maximum end-user Quality of Experience (QXP) when using data services. It is great to have a customer such as Virgin who shares this vision and is committed to it."