AIMs LIZ Systems Wins Coveted 2002 Customer Inter@ction Solutions Magazines Product-of-the-Year Award

Applied Innovation Management (AIM), Inc. has won Customer Inter@ction Solutions Magazine's 2002 Product of the Year Award for its LIZ Systems Version 5.0 call-center telephony solution.

LAS VEGAS, NV (PRWEB) January 24, 2003 -- Applied Innovation Management (AIM), Inc. has won Customer Inter@ction Solutions Magazine's 2002 Product of the Year Award for its LIZ Systems Version 5.0 call-center telephony solution. LIZ was selected because it demonstrates genuine innovation, the hallmark of Product of the Year winners, according to Rich Tehrani, Customer Inter@ction Solutions group editor-in-chief and president of Technology Marketing Corp. (TMC), which publishes the industry trade magazine.

LIZ is the first packaged product to deliver a voice-activated help-desk telephony solution for handling incoming support calls and logging customer information in an integrated, searchable database. The editors recognized AIMs LIZ for "excellence in technological advancement and application refinement."

The Product of the Year awards are meant to not only to honor the outstanding companies who developed and manufactured the products on our winning list, but also to educate our readers on the array of offerings in this market," noted Tehrani. "Choosing winners was a difficult process, and the editorial team spent many hours studying the applications we received from vendors, as well as looking through materials we collected on our own over the past year."

The annual awards honor the products and services that have gone the extra mile in delivering solid products that improve the customer experience and deliver a solid return on investment," said Tehrani. "In this time of shrinking budgets, every dollar spent on technology is precious. We want to help our readers invest as wisely as possible in technology that will improve both business processes and the bottom line. We judge our product-of-the-year winners accordingly."

By integrating state-of-the-art computer telephony hardware seamlessly with AIM's powerful help desk software, LIZ allows callers to use voice commands and telephone keypad inputs to submit support requests directly to the helpdesk database. LIZ, an integrated, portable server with the power of a desktop PC and the mobility of a laptop, is 100% Web-based, making LIZ accessible from any standard Internet browser.

Other 2002 Customer Inter@ction Solutions Magazine 2002 Product of the Year Award winners included CRM-focused products from Aspect Communications, Avaya, Edify, Nortel Networks, Oracle, SAP and SAS Institute.

For more information about Applied Innovation Managements line of help desk, bug-tracking, asset-tracking and change-management software solutions, contact AIM by phone at 702-617-8140, via fax at 702-920-8190, or visit AIM on the Web at http://www.innovate.com.

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About Applied Innovation Management, Inc. (AIM)
AIM develops and markets the industrys leading Web-based enterprise-level CRM (customer service, sales force automation, bug/defect tracking) and IT tracking (helpdesk, asset management, change management) software solutions. The privately held AIM, founded in 1992 and profitable since 1994, delivers software and services that streamline CRM and help desk operations and allow its customers to make better budgetary decisions. In 1995, AIM transformed the industry when it introduced the first enterprise-management software solutions built from the ground up to be 100% Web-based. Today, more than two million users in 50 countries use AIM products.