Noble Systems Guarantees an Increase in Contact Center Productivity with the ATOMS Contact Center Technology Solution

Noble Systems Corporation, a leading provider of contact center automation technology announces a money-back Performance Guarantee for the ATOMS contact center technology solution. Noble Systems is so confident that our technology out-performs similar contact center technology products, they are presenting a money-back performance guarantee. Companies implementing the ATOMS solution will experience at least a 10% increase in performance, based on right-party connects, or Noble Systems will refund their purchase price.

Noble Systems Guarantees an Increase in Contact Center Productivity with the ATOMS Contact Center Technology Solution
Contact Center technology provider offers better performance or your money-back!

Atlanta, GA -- January 23, 2002: Noble Systems Corporation, a leading provider of contact center automation technology, announces a money-back Performance Guarantee for the ATOMS contact center technology solution.

The ATOMS solution offers an all-in-one suite for managing multi-media outbound and inbound campaigns. Clients of Noble Systems use its advanced call pacing algorithms and call progression detection to achieve significant increases in the number of Right-Party Connects. Noble Systems is so confident that our technology out-performs similar contact center technology products, they are presenting a money-back performance guarantee. Companies implementing the ATOMS solution will experience at least a 10% increase in performance, based on right-party connects, or Noble Systems will refund their purchase price.

Noble Systems includes functionality for answering machine detection, automated messaging, callback scheduling, global busy redialing, integrated Interactive Voice Response (IVR), scheduled list dialing, tone detection, and a built-in relational database management system. This mix of features gives users a solution that dramatically builds their agents productivity, decreasing the number of bad numbers that are passed to them and increasing the time they spend on the phone talking to the right people.

James K. Noble, Jr., President and CEO of Noble Systems, speaks about the companys money-back offer: Since our inception, Noble Systems has been refining our contact center solution based on the requests of our clients. The majority of our system enhancements are developed in response to the features our clients need to make their businesses more successful. We are so confident in our knowledge and experience implementing solutions that we guarantee productivity improvements of at least 10%. Most of our clients achieve results that are significantly higher, as much as doubling or tripling their performance."

The ATOMS suite includes predictive dialing, ACD, a blended universal queue, digital call recording, integrated voice response (IVR), email, text-to-speech, webchat and web callback. Center activities are developed, managed and analyzed through the ATOMS Management Suite, consisting of tools for custom script development, center resources management, quality control/agent monitoring, and comprehensive reporting.

To learn more about the Performance Guarantee from Noble Systems, please contact a Noble Systems Representative at 1-888-866-2538, ext. 300.

About Noble Systems
Noble Systems Corporation is a global provider of complete contact center automation solutions. More than 30,000 agents at almost 600 client installations worldwide conduct business from Noble Systems workstations using the ATOMS® suite of contact center technology. Noble Systems is a part of the worlds leading customer communications organization, with operations in more than 30 countries. Founded in 1989, Noble Systems manufactures, sells and supports award-winning contact center automation solutions, including predictive dialing, inbound ACD, blended call processing, digital recording, quality control/monitoring systems, web integration functionality and graphical enterprise-wide workforce management. For more information on this news item or the company, contact Lee Allum at 1.888.8NOBLE.8 x538 or via email at lallum@noblesys.com, or visit Noble Systems online at www.noblesys.com.

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