Data Collection Resources Appoints Director of Sales

Data Collection Resources a global provider of quality monitoring and recording systems today announced that Art Gladney has joined the company as director of sales to lead the companys national sales efforts. Gladney brings over 20 years of call center technology sales and marketing experience to the company.

Colchester, Connecticut, January 30, 2003 -- Data Collection Resources a global provider of quality monitoring and recording systems today announced that Art Gladney has joined the company as director of sales to lead the companys national sales efforts. Gladney brings over 20 years of call center technology sales and marketing experience to the company.

Gladney will focus on an aggressive sales effort to grow mid-market call center business helping small to medium sized customer contact centers implement quality monitoring, agent evaluation and e-Learning applications.    

About Data Collection Resources
Data Collection Resources is a global provider of affordable call center monitoring and recording systems that ensures a positive customer interaction experience. The CEMS product suite includes Random/Total Record functionality, Agent Evaluation, Screen Capture, Record on Demand and e-Learning Management. Data Collection Resources provides solutions to a global base of customers serving both single and multi-site contact centers including: ACS Technologies, Allegiance Healthcare, Blue Cross, ChoicePoint, Connecticut Natural Gas, Canadian Wheat Board, EDC, Insight Communications, Integra Capital, Mount Sinai Hospital, NEBS, Online Support, Orcom, Staples, USA Bluebook and US Tire and Exhaust. All DCR products leverage the inherent capabilities of Microsoft Windows using standard 'off the shelf components setting DCR apart from other systems. Matching feature-for-feature DCR offers a definitive advantage without the high price (up to 75% less expensive) or complexity of traditional systems. Data Collection Resources is a privately held corporation headquartered in Colchester, Connecticut. The companys web site address is www.monitoringmadeeasy.com.