(PRWEB) February 5, 2003
SIEMENS COMMUNICATIONS' popular voice messaging application for the iSDX and Realitis DX, DX Messenger, has been enhanced for 2003 to provide customers with a cost effective unified messaging solution as well as voice mail.
The unique market offering, now called Messenger Pro, is scalable for up to 750 users and can provide discounts of up to 50% compared to its closest competitors because the unified messaging and web browser features are provided free of charge alongside the voicemail and auto-attendant programme.
Siemens Communications' Product Manager Mark Bonnor-Moris said: "Businesses today need more than just voicemail and email, they need a communications infrastructure that enables them to effectively manage communications with their customers.
"Unified messaging is going to be the next step for many of the UK's businesses. Email has become much faster and now people expect email enquiries to be handled with as much speed and efficiency as phone calls. Unified messaging provides a single point of access for all messages, enabling users to prioritise workload and manage customer expectations far more effectively."
Messenger Pro forwards voice messages to a user's PC as WAVE file attachments where they can be played back and any changes made to messages either through the telephone or the PC are automatically synchronised between the two environments. All messages are displayed through the web browser in a user-friendly fashion and can be forwarded to colleagues or user groups, just like emails, if enquiries need to be dealt with by different departments. Messenger Pro also has an automated assistant that allows callers to route themselves via pre-configured menus to specific departments, 'information-mailboxes' and extensions where they can leave a message.
Mark added: "Customer service is fast becoming one of the key factors in customer retention and companies looking into purchasing a voice mail product at this time should be looking at installing one which has unified messaging, otherwise they'll probably need to replace the system in the very near future. We have reacted to this to develop a messaging product that comes with unified messaging as standard, providing our customers with the best communication tools to run their businesses effectively."
Notes to editor
Siemens Communications - a division of Siemens plc, is one of the UK's leading communications suppliers, offering a full choice of technology and service solutions from simple telephony through to full network outsourcing, incorporating the Customer Relationship Management and e-business environments. The company operates centres of competence for research, development and support throughout the UK and in a number of international markets. It has a turnover in excess of Â£300 million and is part of Siemens Information and Communication Networks, the global leader in business communications. It is also the winner of the 2002 UK Business Excellence Award. Visit the company's website at http://www.siemenscomms.co.uk
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