ConferenceCall.com Launches New Customer Care Team

CARROLLTON, Texas - February 1, 2003 - While many of its competitors in the teleconferencing industry are combating economic hardship by reducing available service personnel, ConferenceCall.com has again taken the competitive lead by forming a new Customer Care team within its existing Customer Service department.

As the economic downturn extends and vendors find that they must compete in a tighter market, consumers have taken advantage of the situation and heightened their service expectations. A company known for its commitment to service quality and customer satisfaction, ConferenceCall.com has seized the opportunity to take things to the next level and meet the ever changing needs of its clients. "We're always looking for new strategies and improvements to our customer service offerings," says Kristi Williams, Director of Operations. "This seems the perfect complement to our Reservations and Account Setup teams, and will free them up to put more focus on the everyday needs of our customers".

Abby Clubb, a three year ConferenceCall.com veteran, will function as team lead for the new group, bringing several years of customer service and sales experience with her. "I'm looking forward to the challenge," offers Clubb. "Our team will be able to focus on the more complex needs of our clients, such as problem resolution and special handling issues."

The new team is expected to be fully staffed and trained by Marych 24, 2003.

About ConferenceCall.com
Since 1993, ConferenceCall.com has set the standard for helping organizations conduct cost-effective conference calls. Headquartered in the suburbs of Dallas, the company specializes in toll-free teleconferencing services, facilitating thousands of meetings each week for Fortune 500 and small business customers.

ConferenceCall.com's investment in the latest technology and bridging systems has enabled its customers to enjoy the highest level of quality and service from each and every conference call. The company prides itself on offering a compelling solution and alternative to costly corporate travel. For more information, please visit .