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ISM Announces the 2003 Top 30 CRM Software Packages: Top 15 CRM Software Companies Honored at Awards Ceremony
ISM, Inc., leading customer relationship management (CRM) strategic advisors, announced today the 2003 Top 30 CRM software packages. The Top 15 of the 30 CRM software packages were honored during the CRM industry’s premier awards ceremony at DCI’s Chicago CRM Conference and Exposition at the McCormick Place.
BETHESDA, MD, February 19, 2003 - ISM, Inc., leading customer relationship management (CRM) strategic advisors, announced today the 2003 Top 30 CRM software packages. The Top 15 of the 30 CRM software packages were honored during the CRM industry’s premier awards ceremony at DCI’s Chicago CRM Conference and Exposition at the McCormick Place.
Barton Goldenberg, president of ISM, and co-chair of DCI’s CRM conferences worldwide, kicked-off this year’s 11th annual celebration by congratulating the Top 15 winners for their ability to offer the best, most comprehensive CRM software functionality within today’s challenging climate.
Despite the economic downturn, ISM is predicting an annual 10-15% growth rate for the CRM industry from 2003-2007. “We are seeing a positive rebound in the CRM marketplace,” noted Goldenberg. “Mergers and consolidations, along with Microsoft’s entry into CRM have meant new market growth and exciting CRM technical features, including wireless components, XML, Web services and process-oriented architectures.”
Based on ISM surveys with CRM vendors, 50% of all CRM software applications will work in a wireless environment by end-2003. This figure should increase to 60% by end-2004, and to 90% by end-2005.
“Not only will users benefit from new technical features but from new CRM business functionality that incorporates analytics, product configuration, content and knowledge management technology and graphical workflow mapping tools,” said Goldenberg.
Clear Technologies, Inc., and SalesPage Technologies, Inc., are new to the Top 15 list. The complete list of the Top 15 packages, listed in alphabetical order by software name, is:
| | - Amdocs ClarifyCRM v. 11.5 – by Amdocs Limited
- C2 CRM v. 5.4 – by Clear Technologies, Inc.
- Client Management Software 6.0 – by Oncontact Software Corporation
- E.piphany E.6 – by E.piphany, Inc.
- ExSellence v. 4.5 – by Optima Technologies, Inc.
- iCRM (Applix iEnterprise v. 8.3.1)– by iET Acquisition, LLC
- mySAP CRM 3.1 – by SAP AG
- Onyx Enterprise CRM 4.0 – by Onyx Software
- PeopleSoft CRM 8.8 – by PeopleSoft, Inc.
- Pivotal CRM – by Pivotal Corporation
- S1 CRM Solutions – by S1 Corporation
- SalesPage open.space 4.0 – by SalesPage Technologies, Inc.
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ISM Awards page 2 of 2
| | - Siebel 7.5 – by Siebel Systems, Inc.
- Staffware Process RM v. 9.0 – by Staffware plc
- Worldtrak v. 5.6 – by Axonom, Inc.
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ISM selected the Top 30 vendors after rigorously testing dozens of packages in its CRM Software Lab. The Top 15 scored the highest in accordance with the 171 selection criteria, including 105 business functions, 48 technical and 18 user friendliness/support features.
The Top 30 selections are available in a variety of formats, including ISM’s NEW ISM CompareTM (a Web-based tool for comparing CRM software packages) and the 11th edition of The Guide to CRM Automation (vendor and user versions are available in electronic and print formats) as well as online via www.ismguide.com/html/products_theguide.htm
In February 2003, ISM released a report of upcoming CRM business, technical, and user friendliness/support trends, which are based on ISM’s software reviews and extensive research into the CRM marketplace. An overview of the trends can be downloaded at www.ismguide.com. A full report of the trends can be found in The Guide to CRM Automation.
The remaining*Top 30 winners are: (in alphabetical order by software name).
| | - ACCPAC eCRM™ 5.5 – by ACCPAC International
- Ardexus MODE 4.0 – by Ardexus, Inc.
- Connect-Care v. 7.1 – by Connect-Care, Inc.
- Firstwave eCRM v. 8.1 – by Firstwave Technologies, Inc.
- Goldmine FrontOffice 2002 (HEAT® and Goldmine® Sales & Marketing™) – by FrontRange Solutions
- growBusiness Solutions – by Software Innovation
- iAvenue v. 6.1.3 – by Saratoga Systems, Inc.
- iBaan for CRM – by Baan
- J.D. Edwards CRM 2.0 – by J.D. Edwards & Company
- marketing.manager-Generation V – by update software AG
- Maximizer Enterprise 7 by Maximizer Software, Inc.
- Maximizer Enterprise for Notes-2002.7 – by CGI Group, Inc.
- Net CRM v. 8.5 and NetSuite v. 8.5 by NetLedger, Inc.
- Oracle CRM Suite 11i – by Oracle Corporation
- Salesforce.com – by Salesforce.com
- SalesLogix v. 6 – by Best Software
- UpShot – by UpShot Corporation
- Visual Elk 9.0 – by StayinFront, Inc.
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*For the first time there were companies who received identical ratings, therefore increasing the category to include 33 companies.
ABOUT ISM
Founded in 1985, ISM, Inc. (www.ismguide.com) provides strategic advice on Customer Relationship Management and the Real-Time Enterprise. ISM is the publisher of The Guide to CRM Automation (11th edition) and author of CRM Automation (Prentice Hall, 2002 & 2003). ISM clients include Canon, Ceridian, Deutsche Bank, DHL, ExxonMobil, IBM, J&J, Lucent, McGraw-Hill, Nestlé, New York Stock Exchange, Nike, PepsiCo, Roche, Schering-Plough, United Way, Verizon, Vivendi Universal, Wells Fargo and Xerox.
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