Phoenix-Based Measure-X Joins NTCA As Associate Member

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Measure-X, a Phoenix-based firm that specializes in helping telecommunications companies improve their customer service and sales, has joined the National Telephone Cooperative Association as an associate member.

Phoenix-Based Measure-X Joins NTCA As Associate Member

For Immediate Release

Feb. 28, 2003

Contact: Tom Ellis

Ellis Communications, L.L.C.

Phone (623) 780-4558

E-Mail tom@elliscomm.com

PHOENIX, Ariz. – Measure-X, a Phoenix-based firm that specializes in helping telecommunications companies improve their customer service and sales, has joined the National Telephone Cooperative Association as an associate member.

“Our new membership creates a perfect relationship for us and NTCA because we share a common mission,” said David Saxby, president of Measure-X. “Education is a major component of the services we provide to the telecom industry and NTCA is dedicated to providing a broad range of educational programs to its members.”

Measure-X helps improve customer service at telecoms in four ways – initial measurement of service levels, employee training, employee recognition and ongoing measurement as a follow-up to determine if desired service levels are reached and maintained.

For more information on Measure-X, call 888-644-5499 or visit its Web site at http://www.measure-x.com.

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