TRG Director of Help Desk Services to Speak at HDI Conference

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Tech Resource Group's (TRG) Director of Help Desk Services, Bob Hildenbrand, will be speaking at the Help Desk InstituteÂ?s (HDI) 2003 Â? Come Together Conference to be held March 17-20, 2003 in Las Vegas, NV. With TRG being awarded HDI's 2002 Team Excellence Award, Hildenbrand was selected for this honor and will share best practices on call center operational effectiveness. HDI is the world's largest industry association for help desk and customer support professionals.

Raleigh, NC -- Bob Hildenbrand, TRG Director of Help Desk Services, will be delivering a presentation entitled “Winning the Service Profitability Game” at the Help Desk Institute’s (HDI) 2003 – Come Together Conference to be held March 17-20, 2003 at the Venetian Resort & Casino in Las Vegas, NV.

“It is an honor to be asked to share my experiences and best practices at an industry-leading forum,” says Hildenbrand. “Conference attendees should come away with a number of targeted strategies to apply to their own service models for improved cost efficiency and value.”

Hildenbrand will use an interactive, “hands-on” approach to share strategies for maximizing operational effectiveness and value while maintaining cost control. He will address services delivered to internal and external partners in the support world with a dual focus on both value generation and operational expense control. Using real world examples, Hildenbrand will discuss creating internal and external client value through service packaging, contingency planning, and operational expense control.

Hildenbrand has led the TRG Help Desk team for two years and has a total of eleven years experience in the Customer Support and Help Desk industry. Calling on his broad base of experience with both Fortune 500 and privately held organizations, Hildenbrand serves as President of North Carolina's Triangle Chapter of the Help Desk Institute. During his tenure at TRG, TRG received the coveted Team Excellence Award which is awarded annually by an independent industry peer committee and is based on excellence in three categories: people, process and technology. HDI is the largest industry association for help desk and customer support professionals.

About TRG:

Founded in 1993, TRG has delivered automation training and support solutions to leaders in Life Sciences, Financial, Technology and other major industries…enlightening the business minds of over 400,000 professionals worldwide. TRG’s complete solution set combines training assessment, custom content design and development, blended instructor-led and e-learning delivery solutions and interactive help desk services. For more information, please go to their website at:


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