City of Montreal asks Elix to optimize its services to its citizens

Elix will simplify the telephone services access of the new City

Montreal, Quebec, March 10, 2003 -- Elix, a world leader in self-service and agent-assisted touchpoint solutions for contact centers, announces that the City of Montreal has decided to pursue its collaboration with Elix for the management of its telephone service: 87-ACCES. With the VoiceXML technology, allowing for electronic content online to be available to phone users, and the Web, this leading-edge information service will allow the new City of Montreal to offer a superior service quality to all its citizens.

Elix is in charge of the management and the integration of new vocal services offered to Montreals 27 new boroughs, of new telephony applications installation, which take advantage of VoiceXML and the Web, and information access simplification given by the City, 24/7.

With the help of this new technology and without the help of an agent, it will now be possible to easily and quickly obtain precise information on garbage collection schedule only by indicating a postal code or to obtain the place where a vehicle was towed by entering a plate number. Elixs role in this project is to valorize the operations, which necessitate human assistance by liberating the City of Montreals agents from repetitive tasks without great added value so they can concentrate on giving a more personalized service to citizens.

About 87-ACCES
The City of Montreal offers to its citizens an automated phone line giving information on its services, programs and activities. This service is available 24/7 and offers rapid access to precise information that is treated by a user-friendly system, which allows for anybodys listening rhythm. A personalized assistance is also available during open hours.

About Elix
Elix is a world leader in self-service and agent-assisted touchpoint solutions for contact centers. The company offers a complete suite of products and services for the development of contact center and telecommunications services, including: Elix IVS for the development of interactive services such as telephony, voice, fax, voice recognition, Internet, and text-to-speech; Elix Impresario, an advanced agent productivity toolbar; and Elix Presto, a selective data collection engine. Elixs mission is supported by Intel Communications Funds, Bell Mobility Investment, Fondaction, and GTI Capital. More information about the company is available at www.elixonline.com.
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Information:
Elix
Rita Azrak
Director, Marketing and Communications
rita.azrak@elixonline.com
Tel.: 514-768-1000, ext. 2323
Fax: 514-768-7680

Verrecchia Group Communications Inc.
Julie Galla
Email: julie@vergroup.com
Tel: 604-738-0595
Fax: 240-331-7590