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MACSDESIGN INTRODUCES WEB HELP DESK V6.2.7
MacsDesign Studio today released an update to its highly successful Web Help Desk technical support solution. Designed for education and enterprise customers, version 6.2.7 introduces customized priority and status types, due-hours calculation and scheduled tasks.
MacsDesign Studio today released an update to its highly successful Web Help Desk technical support solution. Designed for education and enterprise customers, version 6.2.7 introduces customized priority and status types, due-hours calculation and scheduled tasks.
We are constantly looking for ways to improve to keep up with our customers ever changing needs," said Jonathan Lew, President of MacsDesign Studio. By working closely with our customers and listening to their input, we continue to deliver a very reliable and powerful help desk solution."
New Features Include:
- Customized priority and status types
- Due-hours calculation
- Scheduled tasks
- Updated e-mail settings
- Improved task manager
The Web Help Desk is built on an industry-standard Java foundation providing platform and database independence and scalability with built-in clustering support, while delivering a uniquely simple, intuitive and attractive user interface. Supported platforms include Mac OS X, Windows 2000, Linux, and Solaris 8.
It is currently being used by a variety of commercial, educational and governmental organizations such as The Washington Times, Miami Childrens Hospital, National Oceanic and Atmospheric Administration, Columbia University NY and The George Washington University.
Web Help Desk v6.2.7 is available now at http://webhelpdesk.prospector.com. An online demo is available. For pricing information, either visit our site or call (866) 701-0227.
About MacsDesign Studio:
Founded in 1998 and based in Fremont, California, MacsDesign Studio is comprised of web application developers specializing in WebObjects solutions. Current clients include NASA, FileMaker, Inc., GEAR for Sports and many educational entities. More information regarding MacsDesign Studio can be found at http://www.macsdesign.com.
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