Customer service & CRM Technology Issues Tackled Head On at the GCC Customer Service Conference organized by Datamatix

Customer service & CRM Technology Issues Tackled Head On at the GCC Customer Service Conference organized by Datamatix

Dubai UAE (April 1, 2003) Leading industry experts will offer real-life, practical solutions to delegates on the customer service and customer relationship management technology solutions at the one day 'New Age GCC Customer Service Conference organized by Datamatix. Taking place on 12th May 2002, at Dubai UAE, the Conference will also feature sessions on Call & Contact Centre Technology, Business Process and other strategic issues.

The one day conference on GCC Customer service is held as part of the Ninth GCC e-Government, Telecom and Internet Forum and is organized under the patronage of His Highness Sheikh Maktoum Bin Mohammed Bin Rashed Al Maktoum, Chairman, Dubai Technology Electronic Commerce and Media Free Zone Authority.

The presentations will feature tried, tested and effective solutions via a conference program that has many case study presentations. The conference is aimed at decision makers involved in any aspect of customer contact and service, the conference will feature the many interesting presentations like Role of customer focused services for better e-Governance", What are the required Technologies for Building a Call Center" and Building successful customer relation centers for GCC Government organizations".

The conference extensively discusses on customer service, which has assumed its position as the big differentiator in an organizations success. The conference will provide an interactive environment in which senior decision-makers can find the solutions to their customer service, call and contact centre issues. The sessions will include question and answer sessions, break-out sessions and networking.

Ali Al Kamali Managing Director of Datamatix & the chairman of the organizing committee said "The conference discusses key issues related to the success of today's GCC customer service industry," explains Ali Kamali, ""Customer relationship management allows organizations discover the knowledge about their business," "Its the tool that allows them to manage their customers and manage the expectations of their growth and their revenue." By attending the conference sessions, delegates will learn from the experiences of organizations that have successfully tackled these issues head on."

About 9th GCC E-Government, Telecom & Internet Forum
The 9th GCC E-Government, Telecom & Internet forum (May 10-14 2003) aims to promote better understanding and planned action in addressing issues related to e-government, telecom, internet and its implications on the GCC. It brings together technology leaders and senior government functionaries responsible from diverse communities across the world. The forum will provide effective interaction between senior professionals entrusted with development and implementation of GCC projects with their counterparts across the world.

For more information and to register at the 9th GCC e-Government, Telecom and Internet Forum, visit http://www.datamatix-dubai.com or call 009714 3326688.

Media Contact:
Nasser Ahmed, Datamatix
Tel: 009714 3326688 Fax: 009714 3328223
Email: pressrelease@datamatix-dubai.com