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OSC to Resell Telelogues Automated Directory Assistance Service
OSC, a Platinum Equity company, announced today that it has launched a Voice Recognition DA offering incorporating Telelogues Voice Directory Assistance (VDA) into its existing directory assistance (DA) platform. By incorporating the VDA, every residential, business, and government directory listing in the United States is eligible for automation.
OSC, a Platinum Equity company, announced today that it has launched a Voice Recognition DA offering incorporating Telelogues Voice Directory Assistance (VDA) into its existing directory assistance (DA) platform. Combined with OSCs outstanding live DA service, Telelogues VDA system provides automated local and national DA listings, for a service that functions much like the best human operators.
The addition of Telelogues VDA to our suite of services provides a compelling value proposition by allowing us to pass savings on to our customers while maintaining our high quality," stated Kirk Smith, President of OSC.
OSC has integrated Telelogues VDA into its central switching location in Dallas, Texas. This integration allows OSCs proprietary operator platform to seamlessly hand off calls to a human operator when necessary for calls that are not successfully automated.
OSC is currently servicing customers with the VDA in combination with its human operators. By incorporating the VDA, every residential, business, and government directory listing in the United States is eligible for automation, which includes a feature that allows callers to be connected automatically to the requested telephone number. In fact, many DA calls will be automated without any involvement from a human operator.
Telelogue is delighted to partner with OSC. OSCs innovative market strategy positions it well to embrace DA automation to its fullest capacity," said Robert W. Burke, Telelogues CEO. Our combined services will provide higher value and consistent accuracy of local and national listings to callers."
About OSC
OSC, a Platinum Equity company, is a full-service, fully integrated teleservices firm providing directory assistance, operator services, customer service, interactive voice recognition/response services and eServices to other businesses. The Company's service offerings are designed to enable its clients to focus internal resources on their core competencies while helping them to increase revenues, improve service quality and reduce costs. For more information on OSC and the services they offer, call 1-800-658-6041, or visit their web site at www.osc.com.
About Telelogue
Telelogue, Inc. is the leading provider of voice automated directory assistance to telecommunications providers. Headquartered in Iselin, New Jersey, the companys hosted and collocated services include high automation rates for directory assistance carriers, prompt and accurate access to every business, government, and residential listing, a natural dialogue with programmable elements, and partial automation options including screen pop. Web site at www.telelogue.com.
About Platinum Equity
Platinum Equity (www.peh.com) is a global acquisition firm specializing in the strategic operation of mission-critical companies according to a unique M&A&OSM model of value creation. Since its founding in 1995, Platinum has completed over 40 privately funded transactions, leveraging a multi-billion dollar revenue base derived from the continued growth of its portfolio. With an established infrastructure in North America, Europe, Asia and South America, Platinum employs a workforce of more than 15,000 serving over 600,000 customer sites worldwide.
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