PictureSez Launches Innovative Solution that Drives Customers to Websites to Help Themselves

PictureSez creates and delivers content, comprised of interactive components, pictures, and brief, clearly written explanations, to answer frequently asked questions (FAQs) best presented by visual information. The experience is convenient and intuitive for consumers to resolve problems quickly without having to wait in a phone queue or read a lot of text. The hosted solution allows companies to bypass the lengthy integration and technical support required of more complicated self-service technologies.

SEATTLE, WA (PRWEB) May 7, 2003 -- Given the idea that a picture is worth a thousand words, PictureSez has launched a web self-service solution, creating and hosting visual content, that makes it easy and cost effective for businesses to enhance their support and provide a better online experience for customers attempting to resolve product questions themselves.

As an alternative to available web-based customer care solutions, PictureSez leverages the value of the Web beyond text to create and deliver content, comprised of interactive components, pictures, and brief, clearly written explanations, to answer frequently asked questions (FAQs) best presented by visual information. The experience is convenient and intuitive for consumers to resolve problems quickly without having to wait in a phone queue or read a lot of text. This leads to increased usage, reduced care calls, and improved customer satisfaction and loyalty. Businesses also benefit from branding and promotional opportunities created by the increased traffic to their websites.

From replacing a battery to putting together a bookcase, PictureSez instructions work well with consumer electronics, appliances, and products requiring assembly, construction, installation or replacement.

PictureSez delivers the content via a hosted Web server, so companies can bypass the lengthy integration and technical support required of more complicated self-service technologies. Companies simply link to their customized content stored on the PictureSez server. Templated, branded material ensures consistency with the company website.

There is a one-time charge for the development of each answer module. Customers can view the information for as long as they like, and companies pay a per-click, sliding scale fee each time the content is viewed. In this way, companies make a low initial investment and only pay for what gets used after the set-up. The service is free for consumers.

PictureSez is the fast, easy and inexpensive way for companies to add a valuable asset to their websites to increase customer satisfaction, while assuring an early return on investment. For more information call 877-391-8627 or visit the new website at www.picturesez.com.

About PictureSez

PictureSez, Inc., based in Seattle, WA, is a hosted Web self-service (eCRM) solution that enables companies to resolve targeted customer problems at their websites using visual information. Services include the creation of content that makes the best use of Internet technologies for a fast, easy and efficient way for companies to provide their customers with Web-based support.

-- END --