OPTIMUS QoS GUARANTEED WITH MONITOR MASTER

Optimus, Portugals leading Operator has brought in Argogroups Monitor Master to guarantee QoS of Value Added Services (VAS). Whether it is finding a football score, sending a photo of a new baby or finding out that it is still sunny in Lisbon, end-users want to access these services on the move and Optimus is there to do it. To build customer loyalty, Optimus is using Monitor Master to monitor each of the value added services (including Web, WAP, SMS and MMS) to make sure that they meet the service levels that customers demand.

Optimus, Portugals leading Operator has brought in Argogroups Monitor Master to guarantee QoS of Value Added Services (VAS). Whether it is finding a football score, sending a photo of a new baby or finding out that it is still sunny in Lisbon, end-users want to access these services on the move and Optimus is there to do it. To build customer loyalty, Optimus is using Monitor Master to monitor each of the value added services (including Web, WAP, SMS and MMS) to make sure that they meet the service levels that customers demand.

Optimus knew that to improve Quality of Service (QoS) they needed to first measure and understand service availability and performance over time for each and every VAS offered. To satisfy this need, Optimus has selected Argogroups quality management solution for mobile data services, Monitor Master.

The solution has enabled Optimus to solve the real-live business problems of managing QoS for revenue-generating MMS services. In addition, it has delivered a flexible mobile subscriber (i.e. user) and device simulation to the Operator allowing them to simulate any customer behaviour.

Monitor Master has already been successfully implemented at several Operators including; MobiFon, Orange Swiss, Vodafone Italy, Proximus, Virgin Mobile and even Telstra, Australias largest Operator, putting Argogroup in the market leader position.

The quality management solution has the ability to deal with all of the different forms of wireless content simultaneously, supporting interactive content such as SMS, WML/XML, EMS, MMS and Java.

Monitor Master is recognised as a leading mobile data quality management solution right across Europe, we are very pleased to have Optimus on our customer list and we hope to see this trend spread so that all the end-users of mobile data services will be enjoying the best quality of experience possible" said Paul Nerger, VP Sales & Marketing, Argogroup.