Martin Dawes Systems Launches Managed Billing and Subscriber Management Service for Telecom Operators

Martin Dawes Systems (MDS), provider of customer management and billing solutions, today announced the launch of the managed service offering of its dise application for telecom operators.

The managed service allows operators to outsource their billing and subscriber management function using the acclaimed dise software from MDS. This enables operators to drive down costs, improve customer service while freeing up time to concentrate on core business.

Dise is an end-to-end subscriber management solution, which has been designed to handle a combination of mobile, fixed line and Internet services and offers customers one bill for all services. Under the managed service, a team of telecom/IT experts from MDS will be dedicated to managing the hardware, software, system administration and day-to-day operations of the billing and subscriber management solutions on behalf of clients.

The solution is ideal for service providers who are struggling to gain the freedom they need to be innovative and competitive when packaging communication service and tariffs. The offering also meets the needs of operators who are looking to launch competitive new service offerings that are outside of their core activities. In launching this service MDS will put customers in the unique position of being able to capitalise on their years of experience in telecommunications and take immediate advantage of the infrastructure and established network of third party interfaces connecting to all major networks, fulfillment houses, credit agencies, print bureaus, and banks.

The managed service will enable customers to benefit from increased efficiency, through low implementation costs and a much reduced capital expenditure requirement. Customers will benefit from further efficiencies by transferring the responsibilities for the day-to-day running of the customers billing and subscriber management operations to MDS. This will enable customers to free up management time, reduce staffing costs and lower operational costs and allow operators to bring new tariffs, products and services to market more quickly.

MDS has been at the cutting edge of telecommunications and customer management software innovation since the early 1980s. MDS grew out of Martin Dawes Telecommunications (MDT), a leading European Mobile Virtual Network Operator. Managed service is not new to MDS, as part of MDT they successfully managed the customer bases of leading UK service providers including Cable & Wireless, Sony, Kingston Communications to name but a few. The decision to re-enter the outsourcing market was based on market demand, following numerous requests for a managed service offering from service providers struggling to offer high quality customer service without monopolising hard earned revenue.

Martin Dawes Systems managing director, Dewi Thomas, explains: Our background as a customer focused operator means that Martin Dawes Systems is ideally placed to understand and to meet operator needs. In this increasingly challenging climate, with increased focus on the bottom line, it is essential for operators to improve the cost effectiveness of their service offerings. At the same time there can be no compromise on the level of service their customers receive if they are to remain competitive and develop in their market.

"Our dedicated team has over 125 man-years of experience between them; they know the operator business, and thoroughly understand the challenges they face and the objectives they have to meet. The managed service from Martin Dawes Systems is not just a cost effective outsource solution, it allows operators to focus their attention on developing their business, secure in the knowledge that the back office is taken care of and that their customers will get a quality service based on the highest industry standards."

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Editors Notes:

About Martin Dawes Systems: martin Dawes Systems

Martin Dawes Systems (MDS) is an independent software vendor offering leading edge software solutions to companies operating in the telecommunications and related industries.

Martin Dawes Systems flagship product dise covers all aspects of subscription-based management including Billing, CRM, Self-Care, Revenue Assurance, Order Management and Prospect Management. Its deployment provides significant efficiency gains for its clients both in terms of ease of use and cost efficiency. Operators using the dise solution include O2 UK, Orange France, Opal Telecom, ACN Europe BV and Project Telecom.

The policies and procedures implemented by Martin Dawes Systems in the design, development and delivery of the dise software have been ISO 9001 TICK IT certified. This represents a valuable independent endorsement of MDS commitment to continual improvement and advancement of industry leading customer management solutions.

For further information please visit www.MartinDawesSystems.com

MEDIA CONTACTS:

Lisa Grimshaw
Martin Dawes Systems
Marketing Manager
Tel 01925 005356

Marit Meyer Bell and Beverley Knibbs
Éclat MARKETING
Tel 0118 989 5600      
Email: marit@eclat.co.uk/ beverley@eclat.co.uk