GlobalTech Selects ServiceCentral to Improve Customer Service

Hosted Field Services Solution to Help GlobalTech Perform Installations More Efficiently and Deliver Customer Benefits Faster

ATLANTA (PRWEB) May 21, 2003 - ServiceCentral Technologies, Inc. today announced that GlobalTech Environmental Products, Inc., a leading manufacturer of breakthrough hydrogen fuel systems, has signed a hosting agreement for field services solutions. Under the terms of the agreement, GlobalTechs entire force of service managers, dispatchers and technicians can access ServiceCentrals web-based field services application to improve scheduling and installation of GlobalTechs aftermarket products on heavy goods vehicles throughout North America.

ServiceCentrals web-based field service solution provides GlobalTech a simple, affordable way to dispatch work orders and manage technicians for optimal performance. GlobalTech uses service centers and technicians to install its Hydrogen Power System (HPS), an aftermarket product for commercial heavy duty trucks, locomotives, ships and power generators that helps significantly reduce fuel costs and emissions, increase engine power and torque, extend engine life, and reduce maintenance costs.

With ServiceCentrals hosting option, our technicians will have an immediate way to improve the efficiency of our installation process - and the faster we install our products, the faster our customers will see results," said Joe Williams, COO of GlobalTech. Unlike traditional service management software that takes months to install, were looking forward to being live in a matter of days and seeing immediate results."

With its pay-by-the-month hosting program, ServiceCentral enables companies of all sizes to afford comprehensive service management solutions. Companies can adjust the number of users each month and pay only for services they actually need. Each subscription provides customers access to an on-line field service solution that enables dispatchers to quickly create work orders either manually or automatically. The automatic option uses an intuitive suggestive scheduling capability that chooses" the best technician after considering the skills necessary for the work order, the availability of technicians, and the geographic assignment of available technicians. Work orders are dispatched on mobile devices and via the web, or technicians can download work orders into laptops for later, off-line use. As work occurs, changes are readily visible to dispatchers and managers as they monitor the order status. For productivity purposes, the system also tracks each technicians time and parts usage, and provides management reports.

According to Thornton Muir, CEO of ServiceCentral, We have no doubt that our products will help GlobalTech improve scheduling efficiency and shorten implementation times for its customers. Our service management solutions have a twelve year, proven track record of providing these types of benefits to our customers, and we are excited about the opportunity to do so for GlobalTech."

About ServiceCentral Technologies
ServiceCentral Technologies offers web-hosted service management applications that give companies of any size easy access to an affordable, yet comprehensive, solution to improve customer service, streamline operations and increase profits. Unlike traditional software applications, ServiceCentrals hosted services offer customers fast implementation, usually less than 10 days. The companys hosted services share the same rich functionality as the ServiceCentral Enterprise client-server products (which are still available), bringing order and visibility to the complex business processes associated with managing and supporting product service operations. For more information, visit www.servicecentral.com, or call 404-870-7070.

About GlobalTech
Based in Aurora, Ontario, GlobalTech Environmental Products, Inc., was founded in 1996 with a vision to develop breakthrough technologies in hydrogen fuel systems. The companys products not only save fuel and reduce emissions, but also increase power and torque, extend engine life, and reduce maintenance costs. Substantial markets exist for GlobalTechs hydrogen technology in two of the worlds largest industries - transportation and distributed electric power generation (stationary generators). For more information on the companys products and services, call 1-800-550-2700, or visit www.globaltech.ca.

For more information contact:
Steve Heinz, ServiceCentral Technologies, (404) 870-7070, steve.heinz@servicecentral.com
Steve Clarke, GlobalTech/Y2Marketing, (416) 575-2433, sclarke@y2marketing.com

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