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Empact Solutions Launches Free Seminar Series on "How to Benchmark and Baseline IT Service Delivery"
Empact Solutions announced today that it will host a free seminar series beginning in June on "How to Benchmark and Baseline Service Delivery." The first in the series, to be held on June 5 at the Hotel Intercontinental in New York City (Central Park South), will be sponsored in part by BearingPoint (formerly KPMG Consulting). Additional dates and locations to be announced.
New York, NY (PRWEB) May 23, 2003 -- Empact Solutions, announced today that it will host a free seminar series beginning in June on "How to Benchmark and Baseline Service Delivery." The first seminar in the series, sponsored in part by BearingPoint (formerly KPMG Consulting) will be held on June 5 at the Hotel Intercontinental in New York City (Central Park South). Additional dates and locations to be announced. Registration information for morning or afternoon sessions is available online at: http://www.empactsolutions.com/seminar.
The seminars will focus on top issues facing IT service delivery such as: How do I measure service level objectives? What is the difference between real-time monitoring and performance measuring? How do govern my outsourced relationships? How do I prove the performance of an IT Shared Services organization?
WHO SHOULD ATTEND:
The seminar program was developed to address ongoing questions from CIOs, senior IT professionals, operations managers, network administrators and compliance administrators of both Outsource and Insource IT organizations.
KEY TOPICS:
| | - State of the Benchmarking Industry
- How are Service Level Agreements (SLAs) being used?
- What should be measured to determine quality service delivery?
- Implementing end-to-end solutions that monitor network devices, applications and data centers
- How do you know that the data is accurate?
- Actual case studies of best-in-class implementations
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As part of this seminar, Jeffrey B. Ritter, a partner with Kirkpatrick & Lockhart LLP, and an internationally recognized leader in structuring the legal aspects of electronic commercial practices will present, "Enforcing and Governing Outsourcing Agreements."
REGISTER ONLINE:
Registration information for morning or afternoon sessions is available online at: http://www.empactsolutions.com/seminar. Media and analysts can register or arrange individual briefings on these topics by contacting Alison Minaglia at aminaglia@technologypr.com or (203)972-3170.
About Empact Solutions
Empact Solutions (www.empactsolutions.com) enables enterprises to baseline, measure, audit and optimize service delivery and IT infrastructure. Empact's EyeQ software validates service quality metrics around business process efficiency, application effectiveness, systems and network performance and provides a comprehensive and independent measurement of the quality of service delivery. EyeQ allows enterprises and outsourced service providers to continuously improve the quality of services, ensure service guarantees and maximize the return on IT investment. Founded in 2000 and privately held, Empact is led by an executive team with extensive experience in IT, enterprise service delivery and establishing and monitoring IT Service Level Agreements (SLAs). Empact is headquartered in New York, NY with a secure, robust data center in Newark, NJ.
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