THE EDCOMM GROUP PRESENTS MANAGING OPERATIONS FOR PRODUCTIVITY AND QUALITY - AN OPERATIONS COURSE FOR THE FINANCIAL INDUSTRY

The Edcomm Group has developed an operations management course for their banking, insurance, card services and other financial services clients. The course is titled Managing Operations for Productivity and Quality and was created to improve productivity, and help financial services companies improve their bottom-line in the face of downsizing, mergers and acquisitions.

The program is a hands-on, highly participatory training program using applied financial services examples to emphasize the "hard skills" of managing operations, such as Scheduling, Forecasting, Capacity Planning, Job Design, Production Standards, Change Management, Risk Management, Work Flow, Process Improvement, Strategic Planning and Service Quality. The course provides managers and supervisors with the skills to manage their workloads using tools, techniques, and strategies for attaining increased productivity and quality in an environment of changing technology, sophisticated markets, reorganization and realignment, and new products and services.

Clients can have The Edcomm Group deliver the instruction, or license the program for internal use. Edcomm will train your trainers to deliver the course by providing a detailed instructor manual and training workshop.

The Edcomm Group is a multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share, providing bottom-line results. The Edcomm Group is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

For more information, please contact:

Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com