JOHN HANCOCK FINANCIAL SERVICES SELECTS THE EDCOMM GROUP TO PROVIDE OPERATIONS MANAGEMENT TRAINING

John Hancock Financial Services has selected The Edcomm Group to deliver financial services operations management training. Edcomm will provide a three-day course, Managing Financial Services Operations for Productivity and Quality, which will focus on bottom-line operations management skills.

The program is a hands-on, highly participatory training program using applied financial services examples to emphasize the "hard skills" of managing operations, such as Scheduling, Forecasting, Capacity Planning, Job Design, Production Standards, Change Management, Risk Management, Work Flow, Process Improvement, Strategic Planning and Service Quality. The course provides managers and supervisors with the skills to manage their workloads using tools, techniques, and strategies for attaining increased productivity and quality in an environment of changing technology, sophisticated markets, reorganization and realignment, and new products and services.

John Hancock Financial Services, Inc. is one of the largest insurance and investment companies in the U.S., providing a wide array of financial products and services to retail and institutional customers. With several thousand associates worldwide and numerous subsidiary companies, John Hancock offers products from life insurance, annuities, and mutual funds to long-term care insurance coverage. John Hancock has earned high rankings from leading independent ratings agencies, like Standard & Poor's and Moody's.

The Edcomm Group is a 16-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group (www.edcomm.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

For more information, please contact:

Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com