MANULIFE FINANCIAL SELECTS THE EDCOMM GROUP TO PROVIDE FINANCIAL SERVICES OPERATIONS MANAGEMENT TRAINING

Manulife Financial has selected The Edcomm Group to provide training in financial services operations management. Edcomm will deliver a three-day course, Managing Financial Services Operations for Productivity and Quality, which will focus on bottom-line operations management skills.

The program is a hands-on, highly participatory training program using applied financial services examples to emphasize the "hard skills" of managing operations, such as Scheduling, Forecasting, Capacity Planning, Job Design, Production Standards, Change Management, Risk Management, Work Flow, Process Improvement, Strategic Planning and Service Quality. The course provides managers and supervisors with the skills to manage their workloads using tools, techniques, and strategies for attaining increased productivity and quality in an environment of changing technology, sophisticated markets, reorganization and realignment, and new products and services.

Manulife Financial is a leading financial services group based in Canada and operating in 15 countries and territories worldwide. Manulife Financial offers a diverse range of financial protection products and wealth management services to clients through an extensive network of employees, agents and distribution partners. Manulife Financial manages over $90 billion in assets.

The Edcomm Group is a 16-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group (www.edcomm.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

For more information, please contact:

Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com