Elix automates information services

The solution uses VoiceXML and speech technologies to provide better customer service

Montreal, Quebec (PRWEB) June 14, 2003 -- Elix, specialist in interactive business solutions for contact centers, announced today its new information services solution offering. Many applications are available in the offering: a VoiceXML auto-attendant, survey templates, a change of address application, and public services schedules are but a few examples. The applications use VoiceXML, speech recognition, and text-to-speech to transmit relevant information to users and route their calls accordingly.

Elixs bilingual, French and English, information services solution contributes to effective business communications, provides a professional and consistent company image, and can be used in automating self-service in a global contact center solution. In addition, this enhanced information service offering uses computer telephony to automate any type of information needs while reducing costs and maintaining the outstanding service that customers expect 24/7. It also manages call traffic, routes calls, and tracks phone activity.

The use of VoiceXML and speech technologies in the solution also allows transmission of any type of information from the Web to the telephone, giving end users access to content such as press releases, promotions, or shareholder information.

This information service solution saves considerable time in application building and can be customized to fit any business requirements within days, thus making it readily available to businesses and contact centers looking for ways to reduce costs and improve their telephone communication processes," said François Rodrigue, President and CEO at Elix. The results are phenomenal; we achieved an overwhelming success rate just with our auto-attendant module."

This solution is now available for quick implementation. To learn more about how to leverage this telephony solution in your organization, try out the Elix auto-attendant at 514-768-1000 and ask for Sales.

About Elix
Elix is a specialist in interactive business solutions for contact centers. The company offers a complete suite of products and services for the development of contact center and telecommunications services, including: Elix IVS for the development of interactive services such as telephony, voice, fax, voice recognition, Internet, and text-to-speech; Elix Impresario, an advanced agent productivity toolbar; and Elix Presto, a selective data collection engine. With extensive experience in implementing contact centre solutions for renowned corporations such as VISA, Duke Energy, ABN-AMRO, IKEA, and Air Canada, Elix offers a comprehensive set of products and professional services available to the contact centre industry. Elixs mission is supported by Intel Communications Funds, Bell Mobility Investment, Fondaction, and GTI Capital. More information about the company is available at www.elixonline.com.

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Information:
Elix
Rita Azrak
Director, Marketing and Communications
rita.azrak@elixonline.com
Tel.: +1.514.768.1000, ext. 2323
Fax: +1.514.768.7680

Verrecchia Group Communications Inc.
Michele Fortier
michele@vergroup.com
Tel: 514-935-0166 ext. 150