THE EDCOMM GROUP PRESENTS SERVING YOUR CUSTOMER : A NEW CUSTOMER SERVICE TRAINING PROGRAM

The Edcomm Group has developed Serving Your Customer, a course focused on teaching banking professionals how to provide both external and internal customers with an excellent Customer Experience.

Serving Your Customer teaches how and why providing excellent customer service throughout your organization truly contributes to its success. It covers all aspects of customer service from building positive working relationships to dealing with interpersonal and organizational conflict. Participants learn the skills and techniques of effective communication as well as strategies for anticipating and satisfying the needs of their customers.

Serving Your Customer is an interactive and participative two-day session. It is made up of discussions, models, exercises and group activities that present all aspects of customer service in the banking industry. Participants walk out with new skills that can be used immediately.

Clients can have The Edcomm Group deliver the instruction, or license the program for internal use. Edcomm will train your trainers to deliver the course by providing a detailed instructor manual and training workshop.

The Edcomm Group is a 16-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group (www.edcomm.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

For more information, please contact:

Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com