BANK CALUMET SELECTS THE EDCOMM GROUP TO TRAIN EMPLOYEES FOR ITS NEW CALL CENTER

Bank Calumet has selected The Edcomm Group to train call center representatives for its new call center. Edcomm will deliver Call Center Skills, a call center training course that teaches customer service representatives how to effectively manage and control their calls.

Call Center Skills is an interactive, participative workshop that uses state-of-the-art equipment, role-play exercises, playbacks and critiques. Participants come away with a new set of skills, tools, tips and techniques to ensure their call handling will meet business goals. The course is recommended for customer service, technical support and sales representatives, as well as their supervisors and managers.

Bank Calumet operates 27 locations with 441 employees. It is one of the largest locally owned bank/holding companies in Northwest Indiana with over $940 million in total assets. Bank Calumet has been named "one of America's best banks" by all three national rating services -- Sheshunoff Information Services, Bauer Financial Reports, and VERIBANC.

The Edcomm Group is a 16-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group (www.edcomm.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

For more information, please contact:

Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com