BoldSoftware Inc. Offers Free, Full-Function 30-Day Pilot for ProCare eService Suite.

Unique program gives companies no-risk opportunity to experience the cost-saving benefits of Web Self-Service

Santa Monica, CA (PRWEB) June 23, 2003 - BoldSoftware Inc., a leading global provider of Web-based customer interaction solutions, today announced the release of the ProCare eService Suite. The ProCare eService Suite is a fully-integrated eCRM solution that can be delivered either as a hosted application service or as in-house software. The ProCare eService Suite provides companies with Web Self-Service tools that route, track and respond to high volumes of customer email and web form inquiries while allowing customer service representatives to provide real-time online assistance to these customers.

With the release of the new ProCare eService Suite the company announces a new program designed to give businesses the opportunity to experience first-hand the powerful business benefits of its eCRM Suite -- without risk or obligation.

Under the terms of the program, companies with 10 to 500 full-time customer service representatives can sign up for a free 30-day production trial of Bolds ProCare eService Suite. BoldSoftware will deliver a fully functional ProCare eService Suite for the companys Web site -- including dynamic content generation, email response management, Web Self-Service, and other high-value functionality -- and host it at one of ProCares data centers. The hosted eService area of the site will be customized to match the look-and-feel of the company site and be seeded with an initial knowledge base.

Unlike other eService solutions that require lengthy implementation cycles, BoldSoftware can have participants free ProCare eService Suite model up and running in one week.

ProCares unique self-learning knowledge base technology, which dynamically builds self-service content based on customers actual inquiries and interactions, has been proven to rapidly and significantly reduce call center workloads by empowering customers to quickly find 75% to 90% of the answers to their own questions online.

If customer service managers have any doubts about how quickly ProCare eService Suite can deflect their support loads and operational costs while raising their levels of customer satisfaction, this model program will make them true believers," said BoldSoftware CEO R. Anthony Bell. We are giving service managers an unprecedented opportunity to discover the tangible benefits of eService for themselves without having to spend a penny on software, hardware, or technical services."

Participants in ProCares model program are simply asked to put the system into production for thirty days, and to review the results of the implementation after the trial period with a ProCare account representative. Participants may, of course, then purchase the product after gaining concrete evidence of its effectiveness. Businesses interested in taking advantage of ProCares model program should visit http://www.boldsoftware.com/demoRequest.html

About BoldSoftware

BoldSoftware is a leading global provider of Web-based customer interaction solutions. The BoldSoftware platform (ProCare WCA), together with our applications, provides an advanced and scaleable solution that allows strategic online businesses, or e-Businesses, to manage high volumes of e-mail and Web-based customer or employee communications. In addition, our software is designed to integrate with enterprise applications and systems to help e-Businesses capitalize upon the extensive customer information contained within online customer communications.
Companies using BoldSoftWare's technology see a dramatic return on investment, answering questions on the Web at a much lower cost-per-question than email or phone support - providing high-quality service at the lowest possible cost. Customers include: Spiegel, Los Angeles Times, Eddie Bauer and Coca-Cola.
Founded in 2000, BoldSoftware is headquarted in Santa Monica, CA. For further information visit http://www.boldsoftware.com

For more information, press only:
James Kachavos, 310-458-7311 ext.24, pr@boldsoftware.com

For more information on the ProCare eService Suite:
http://www.boldsoftware.com