Thomas E Mead designated as Chief Sales & Marketing Officer at EXL Service

EXL Service, one of Indias leading third party BPO service provider today announced appointment of Thomas E Mead as its new Chief Sales and Marketing Officer. Mr. Mead was previously serving as Senior Vice President-New Business at Spherion Corporation. With this move, EXL has brought in a proven leader with a highly successful track record in the Sales and Marketing function spanning fifteen years in the BPO industry with several leading US companies.

Thomas E Mead designated as Chief Sales & Marketing Officer at EXL Service

To lend impetus to EXLs business acquisition plans in 2003 and beyond

New York / New Delhi: June 27, 2003: EXL Service, one of Indias leading third party BPO service provider today announced appointment of Thomas E Mead as its new Chief Sales and Marketing Officer. Mr. Mead was previously serving as Senior Vice President-New Business at Spherion Corporation. With this move, EXL has brought in a proven leader with a highly successful track record in the Sales and Marketing function spanning fifteen years in the BPO industry with several leading US companies.

Mr. Mead, has been responsible for leading turnarounds of various outsourcing businesses which has earned him a reputation for successfully marketing complex, global organizations & services, and creating integrated business development strategies that drive growth. In his prior assignments he has been responsible for building and managing the business development function for several outsourcing division of companies and successfully penetrated more than 60 Fortune 500 companies within 90 days of implementing the sales plan.

Mr. Mead has been extensively quoted as a BPO subject matter expert by various research groups in the US and was amongst Americas Whos Who of Business Executives in 1997-2000. Mr. Mead was also awarded the EDS above and Beyond" award in 1997 and has been actively serving on the Client Advisory Council of the highly reputable Gartner Group for eight years now.

Speaking on the occasion, Mr. Thomas Mead says, I am extremely delighted to be part of EXL and its word-class management team. India has established itself as the BPO destination of the decade, and I am eager to leverage Indias and EXLs differentiators to offer to potential clients a compelling value proposition

Mr. Rohit Kapoor, President & CFO, EXL Service Inc. comments from his New York office, We at EXL welcome Thomas on board. His vast experience at the helm of sales & marketing in diverse assignments would be a valuable asset to the organization. We are looking forward to our journey together in chartering EXLs growth path in 2003 and beyond."

His earlier assignments include:

-   Unisys Corporation, Vice President -- Sales, Outsourcing - North America: Responsible for building and managing which closed more than $148 million in new business in the first 12 months.

-   ACS, Corporate Vice President and Global Marketing Director: Responsible for building a Marketing department for a high growth outsourcing holding company that would integrate the companys more than 45 acquisitions into a unified identity, accelerate organic growth. Later was appointed as president of ACS TradeOne Marketing, a wholly owned subsidiary of ACS.

-    EDS, Senior Relationship Manager: Responsible for developing and implementing market development strategies that resulted in a 77% increase in market penetration of the Insurance Industry within 12 months.

He has also served the United States Marine Corps for 13 years prior to the above responsibilities.

About EXL Service
Exlservice Inc. is a U.S. incorporated company offering a wide range of BPO services from its 3 operating centers in India. EXL Service has entered into a strategic partnership with two leading US based investment companies namely Oak Hill Capital Partners and Financial Tech Ventures. The company presently consists around 1800 employees and 1,500 agent seats, EXL is uniquely positioned to provide both transaction processing and customer contact services to corporations in the US and UK. EXL was named the # 1 BPO service provider in India by Nasscom, in their 2002 survey.
Please visit www.exlservice.com for more details.