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COMMERCE BANCORP SELECTS THE EDCOMM GROUP TO PROVIDE MANAGEMENT DEVELOPMENT TRAINING CURRICULUM
Commerce Bancorp has selected The Edcomm Group to provide management development training throughout the banks Operations Division. Edcomm will deliver a series of courses focusing on developing leadership, customer service and problem solving skills.
The training will include Edcomms interactive, participative Leadership: Sharing the Vision program, which provides interpersonal communication skills and strategies for clients in the banking, insurance, card services and financial services industries.
The series also features Serving Your Customer, a two-day course focused on teaching banking professionals how to provide both external and internal customers with an excellent Customer Experience. Participants learn the skills and techniques of effective communication as well as strategies for anticipating and satisfying the needs of their customers.
Finally, Edcomm will deliver Problem Solving and Decision Making, a one-day, high-energy course focused on teaching business professionals how to recognize and analyze problems, identify goals and make decisions to ensure those goals are met. Participants will learn how to determine problem triggers, set requirements and choose a course of action using the SOLVER model.
Commerce Bancorp has more than 225 branches serving metro New York, New Jersey, eastern Pennsylvania, and northern Delaware and assets exceeding $18 billion. The bank plans to add 45 to 50 new locations throughout New York, New Jersey, eastern Pennsylvania and Delaware during 2003, and is working toward a total asset goal of $50 billion and a branch network of 515 offices by the year 2007. For more information about Commerce, please visit the company's interactive financial service resource center at www.commerceonline.com.
The Edcomm Group is a 16-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group (www.edcomm.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.
For more information, please contact:
Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com
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