GeoLearning Enhances & Expands Support Services for E-Learning Customers

Leading LMS provider offers real-time customer support tool from LivePerson; doubles customer support staff in response to growth.

(PRWEB) June 30, 2003 -- GeoLearning, Inc., the leading provider of ASP delivered learning management systems and e-learning content, today announced that it has entered into a partnership agreement with LivePerson, Inc., a provider of technology facilitating real-time online customer interaction, to offer real-time online customer support to its e-learning clients.

GeoLearning also announced that in response to record-breaking profitability and growth--first quarter revenues increased 78% over first-quarter revenues in 2002--it has more than doubled the size of its customer support group in the last month.

Increasing our support staff was an easy decision to make based on expanding customer volume," explained Frank Russell, president and CEO of GeoLearning." The first half of 2003 has seen GeoLearning win significant e-learning contracts with some of the worlds largest companies, including the worlds number one footwear and athletic apparel company, the largest supplier of products and services to the global semiconductor industry, the worlds leading computer vendor, and two of the top 10 banks in the United States.

Our decision to offer LivePerson was born out of our desire to maintain a superior level of customer service and support, even as we experience rapid growth," said Russell. We chose LivePerson as our online help solution because of their best-of-breed product and strong belief in the competitive advantages offered by the Application Service Provider model."

GeoLearning customers have always had access to 24x7 fax, e-mail and telephone support options. But the addition of LivePerson will give GeoLearning clients convenient access to online self-service support and FAQs for basic questions, with the ability to escalate to e-mail and live text chat for more complex questions.

About GeoLearning, Inc.
GeoLearning is the leading provider of ASP-delivered learning management systems and e-learning content for organizations around the world, including Fortune 1000 companies, government agencies and educational institutions. The companys GeoMaestro and GeoExpress LMS and e-learning delivery platforms offer robust registration, tracking and reporting functionality that are essential to managing enterprise-wide learning, development and knowledge acquisition. With no hardware or software to install, GeoLearnings ASP-hosted LMS platforms can be deployed quickly, allowing clients to increase speed to performance and maximize return on investment. Additional information is available at www.geolearning.com.

About LivePerson, Inc.
LivePerson is an Application Service Provider (ASP) of technology facilitating real-time sales, customer service and marketing solutions for companies doing business on the Internet. The LivePerson service enables online businesses to communicate with Internet users in real time, thereby enhancing the online experience. LivePerson allows clients to increase revenue and productivity while decreasing the overall cost of customer support. Headquartered in New York City, with R&D facilities in Tel Aviv, Israel, LivePerson serves over 3,000 clients. More information is available online at www.liveperson.com.